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Prioritizing safety while delivering

Doing the right thing means developing technology with your safety in mind. Here are features that support our commitment to helping people connect safely.

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  • In this video, you’ll learn about:

    • How there’s a record of the trip, just in case anything happens
    • How you can share your location with friends and family
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Spotlight on safety

Helping to make the Uber Eats platform a safe and enjoyable way for you to earn is a priority. The Follow My Ride feature lets friends and family know where you are and when you arrive.

Here's how it works:

1. Tap the safety shield on the map to open the Safety Toolkit.

2. Select Follow My Ride.

3. The app will then send a message to your designated recipients.

Safety features in the app

The app helps you stay connected to your loved ones, Uber’s team, and emergency authorities.

  • GPS tracking

    All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.

  • Phone anonymization

    If you need to contact your customer through the app, we use technology that helps keep your phone number private.

  • Follow My Ride

    Friends and family can follow your route and will know as soon as you arrive.

  • Emergency assistance button

    You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and other key details, so you can quickly share them with emergency services. And in a growing number of US cities, this information is automatically provided to the dispatcher.

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Community Guidelines: focus on safety

While safety is a central focus of Uber’s technology, you can also take actions to help protect yourself while delivering using the Uber app. Uber’s Community Guidelines explain some of the specific kinds of behavior that may cause someone to lose access to the Uber apps.

Account sharing

To encourage safety and trust for everyone in our community using the Uber Eats app, Uber’s Community Guidelines don’t allow you to share with another person your account or personal information used in connection with your account, such as username and password.

Showing respect and following the law

Everyone on the Uber platform is expected to treat others with respect, help keep one another safe, and follow the law. You can report any incident that you believe violates Uber’s Community Guidelines to our Support team, and we’ll review.

Sharing the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

Optional Injury Protection

Offered through our partner Aon, this optional supplemental insurance helps to minimize the financial impact a covered accident could have on you and your family.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.