- Driver Guide
- Contact Uber
Contact Uber
New South Wales
Have questions about driving with Uber? We’re here to help. If you’re after in-person support, visit us at our Uber Greenlight Hub in Burwood. You can also contact our phone support team, visit our online Help Centre, or go to the ‘help’ section of the Uber driver app.
In-person supportOther ways to get in touch
We want every Uber trip to be hassle-free, so we're here to help with account setup, fare adjustments, and more whenever you need it.
Phone support:
Chat to an Uber Expert 24 hours a day, 7 days a week, by calling 1300 091 272
In-app:
Go to Account > Help and select your issue.
Online:
Get online support 24/7 in the Help Centre or by using the link below.
HELP CENTRE ❯
In person
Go to http://t.uber.com/glhappt to schedule an in-person appointment.
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Respectful Parking
When you visit our Burwood Greenlight Hub, please ensure that you:
- Don't park across driveways
- Obey street signs and parking limits
- Don't park in the Caltex Carpark
- Don't litter the streets, please use bins provided
- Listen to traffic security Guards
Meet the team
We’re here to help
New and existing driver-partners can visit us at the Uber Sydney Greenlight Hub for in-person assistance, help uploading documents, and even How-to videos and app demonstrations.
Support Conduct Guidelines
Interactions with Uber on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow driver partners, riders, Uber employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.
For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is perceived to be aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Uber app.