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New South Wales

Have questions about driving with Uber? We’re here to help. Contact our phone support team, visit our online Help Centre, or go to the ‘Help’ section of the Driver app. If you’re after in-person support, visit us at the Greenlight Hub in Burwood – please note that the GLH team is no longer able to assist with any document-related questions.

In-person support

Visit our Greenlight Hub in Sydney

Find A Location

How to get in touch

We want every Uber trip to be hassle-free, so we're here to help with account setup, fare adjustments, and more whenever you need it.

Phone support:

Chat to an Uber Expert 24 hours a day, 7 days a week, by calling 1300 091 272

In-app:

Go to Account > Help and select your issue.

Online:

Get online support 24/7 in the Help Centre or by using the link below.

HELP CENTRE ❯

We’re here to help

Support Conduct Guidelines

Interactions with Uber on and off the app should be enjoyable and safe for everyone. With this goal in mind, please treat your fellow driver partners, riders, Uber employees and contractors as you would like to be treated yourself: with respect. The way you behave while interacting with others, whether at our Greenlight Hubs, through our online support systems, or over the phone, can have an impact on your account status.

For example, asking overly personal questions, using verbal threats, making comments or gestures, and/or displaying conduct that is perceived to be aggressive, sexual, discriminatory, or disrespectful may result in a temporary hold on your account. If the issues raised are serious or constitute a repeat offense, or you refuse to cooperate, you may lose permanent access to the Uber app.

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