Safety tips for drivers
How to stay safe on the road
Your safety is a top priority. Here are tips from safety experts that drivers say help keep them out of harm's way.
Safety is a 2-way street
7 tips for staying safe while driving with Uber
We consulted with drivers, law enforcement officials, and road safety experts to develop 7 safety tips for you to keep in mind when on the road:
1) Stay focused on driving: You can help keep roads safe by staying alert, keeping your eyes on the road, and avoiding texting while driving. We recommend using a mount to position your phone in a place where you can easily see it to help reduce dangerous distractions. It’s also important to stop and rest when needed to prevent drowsy driving.
2) Watch for pedestrians and cyclists: Be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a dropoff or pickup, or when you're driving at night.
3) Keep your dropoffs legal: Drop off passengers in safe and permissible locations, like passenger loading zones or where there is enough space to pull over without blocking bike lanes. It’s important to know your local laws so that you can abide by them. Check your state’s traffic laws.
4) Encourage back-seat riders: Consider inviting riders traveling solo to sit in the back seat. This allows them to safely exit from either side of the vehicle to avoid oncoming traffic and also gives you both some personal space.
5) Spread the word to buckle up: A great way to start your trip is by reminding your riders to buckle up. In the vast majority of states, seat belt use is required by law, so don’t forget to fasten yours.
6) Take the high road: Our community guidelines call for both riders and drivers to always treat each other with respect. If you encounter a difficult rider (see video below), your actions can help manage the situation. Please remain calm, avoid controversial topics of conversation, and respect people’s differences. If you ever feel uncomfortable or unsafe, you can end the ride at any time. And in an emergency situation, always call 911 first. Then, when it's safe, report the incident to Uber.
7) Give feedback: Your opinion matters! It helps improve the Uber experience and promotes a safe environment. Simply rate the rider after your trip and add your comments through the Help tab in your app. Unruly riders should be reported. Our 24/7 global support team will review your feedback and take appropriate action, which can include removing a rider’s access to Uber. Learn more about 2-way ratings and how ratings work.
How the app puts safety first
Learn about features in the app that focus on safety before, during, and after every trip.
- GPS data is logged for every trip so that we know who you’re driving and where you’re going, which promotes accountability and encourages good behavior.
- When riders enter their destination, you’ll automatically receive turn-by-turn directions in the app—so you can focus on getting there safely.
- Our support team is always ready to respond to any questions you may have about your driving experience.
What to do in an emergency
In case of a collision
- Stay calm and collect important information to record the incident
- If it’s an emergency, call 911 or your local emergency number
- Report the collision to Uber once it's safe to do so
In case of an urgent situation
- Call 911 or your local emergency number
- Once the situation has been handled by authorities and when it's safe to do so, notify Uber
How to handle unusual interactions
Although most trips will be hassle-free, you might encounter challenging situations while driving. Here are some suggestions for how to respond.
If riders are difficult
- Remember that your emotions and responses are key to preventing the situation from escalating
- Uber’s community guidelines call for mutual respect, and unruly riders should always be reported
- Use the app to notify Uber about the situation. Our 24/7 global support team will review your feedback and take appropriate action, which can include removing a rider’s access to Uber.
- If you ever feel uncomfortable or unsafe, you can end the ride at any time.
- In an emergency situation, always call 911 first; then, when it's safe, report the incident to Uber
If riders fall asleep
- Try waking the rider with audible cues like saying the rider's name loudly
- Always refrain from shaking or touching the rider to wake them—this can be startling
- If the rider is with a friend, ask for help
- Contact local emergency services to help with unresponsive riders or those who might need special attention
If threatened by third parties
- It is always best to not engage with threatening individuals
- Close your windows, lock your doors, then drive to a safe destination, like a police station
- Report the situation to the police, then notify Uber of your experience when it’s safe to do so
Please note: These tips are merely suggestions. While we encourage Uber driver-partners to use them, you are under no obligation to do so.