Serving people with disabilities
As someone who drives with Uber, you can help make transportation more accessible to everyone, including people with disabilities. Find information below about picking up and assisting riders with disabilities.
Breaking down the WALL
When picking up a rider with a disability, you can think about watching, asking, listening, and learning (WALL).
- Watch the person to understand their abilities
- Ask how you can help
- Listen to their requests and preferences carefully
- Learn from every person you assist
How you can communicate with riders
- Being patient and asking yes-or-no questions when you can
- Asking the rider to repeat instructions if you haven't understood them the first time
- Avoiding interrupting
- Avoiding speaking to the person's companion or attendant instead of the rider, unless directed
Top ways you can help
Asking if you're unsure
If you don't know how to assist a rider, you can ask about what you can do to help.
Speaking respectfully
Nobody wants to be described by their disability. So instead of saying, "the blind man," you can say, "Felix, who is blind."
Welcoming service animals
Service animals are generally allowed everywhere that their owner goes. They can look just like any other animal or pet, and official certification is not required.
Please note: State and federal law prohibit drivers using the Driver app from denying service to riders with service animals because of the service animals, and from otherwise discriminating against riders with service animals. As explained in Uber’s Community Guidelines and policies, drivers who engage in discriminatory conduct in violation of this legal obligation may lose their ability to use the Driver app.
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