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Helping riders who are deaf or have hearing loss

Try being patient and using visual communication to assist people who are deaf or hard of hearing.

Communicating with riders who have hearing loss

If necessary, you can get the rider’s attention by positioning yourself in front of them and or waving your hand. Try using visual communication and address the person, not their interpreter, if they have one.

Recap

  • Get the rider’s attention by positioning yourself in front of them or waving your hand
  • Establish a form of non-verbal communication, like gesturing or writing notes
  • Avoid ignoring the person by talking only to their interpreter

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