Introducing UberRUSH

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With UberRUSH, your packages travel like a VIP. Whether you’re sending items to a friend, important documents to a business associate, or grabbing take-out from your favorite restaurant that doesn’t deliver, let UberRUSH save you the trip.

HOW IT WORKS

Choose RUSH in the Uber app
Request by placing the pin at the pickup address
Watch your car arrive in minutes to pick up your item
Track your driver’s progress in the Uber app

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TRACK YOUR DELIVERY

With UberRUSH, a car arrives wherever you need in minutes. You can load your items in the back of the car yourself or request the driver’s assistance if you need an extra hand. Deliveries can easily be tracked in real-time through the app, and the item’s location can be shared with the recipient so you’ll have peace of mind that your items are safe.

DETAILS

You’ll find the best UberRUSH reliability from 8am – 6pm, Monday through Friday
UberRUSH will be most reliable in Hudson, Essex, and Bergen counties
If your driver is picking up an item that is not at your location, please call or text with precise instructions. You may contact your driver at any time by tapping the arrow next to his / her info at the bottom of the Uber app.
Drivers will not purchase items for delivery

UberRUSH QUALITY

All driver-messenger partners are top-rated uberX partners who have been specially trained for UberRUSH.

WE WOULD LOVE TO HEAR FROM YOU

UberRUSH is an experiment focused on making every day living easier so you have more time to do what matters most. We’re aiming for the same level of quality as what you’ve come to expect from other Uber services but we need your help to understand how we’re doing. As you use UberRUSH, we’d love to hear from you. Open the app and try it today!

WE’VE GOT YOU COVERED

Questions? We’ve got answers. See below for more info.

Restricted Items

You may NOT send for delivery:
- People or animals of any size
- Illegal items
- Fragile items
- Very expensive or rare items
- Dangerous items (weapons, explosives, flammable, etc.)
- Stolen goods Any items for which you do not have permission to send
If your driver refuses to accept an item due to size or weight or because it is a RESTRICTED ITEM or because the messenger is asked to purchase an item, a cancellation fee will apply
Drivers reserve the right to refuse to accept any item in their sole discretion
Drivers will not purchase items for delivery

Extra Stops
Need your messenger to make an extra stop? No problem. Simply give your messenger the second (or third) address, as well as any additional instructions. You’ll be charged an added $5 per extra stop, as well as any added distance incurred.
Delivery Guarantee
Uber will guarantee lost or damaged items up to $250 except for RESTRICTED ITEMS for which no guarantee applies
EXCEPT FOR LOSS OR DAMAGE DUE TO A DRIVER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT (FOR WHICH THE GUARANTEE SET FORTH ABOVE SHALL APPLY), REQUESTOR [YOU] IS FULLY RESPONSIBLE AND LIABLE FOR THE ITEMS SENT FOR DELIVERY BY MESSENGER HEREUNDER. OUR LIABILITY TO REQUESTOR [YOU] SHALL IN NO EVENT EXCEED US $250.

Communicating with Your Messenger

Please give your driver detailed pickup/dropoff instructions if getting into the building isn’t easy and straightforward
Call your driver at any time by tapping the arrow next to his / her info at the bottom of the Uber app

Chain of Custody
There must be someone at the delivery address to receive your item(s). In order to complete delivery, driver must text requestor indicating that the item has been dropped off, and include the name of the recipient. If you’d like to waive the normal chain of custody process, a text message confirmation is required indicating no recipient is necessary.
If no one is available at the delivery address and chain of custody is not waived, driver returns item(s) and bills requester [you] full delivery fare + a cancelation fee

Cancellation and Fulfillment Policy

If no one is present at your pickup location, a cancellation fee will apply
If no one is present at your delivery location, your driver will wait 5 minutes before returning your item. Requestor [you] will be responsible for full fare
Any delivery requested without recipient present will require text message confirmation from requestor stating no recipient is necessary
If no one is present at delivery location and requestor is [you are] also unavailable when item is returned, requestor is accountable. Driver will leave item at original pickup location and requestor [you] will be responsible for full fare.