What's new on the Driver app
Your feedback is helping shape what’s next. Inspired by drivers and couriers like you, we’re bringing new features and improvements to the moments that matter most — from making driving and delivering easier and safer, to recognizing your effort, making sure extra work means extra pay, and creating more ways to earn.*
Drivers
Making every driving day easier
Find more opportunities, stay focused on the road, and navigate your day with less friction — so you can spend more time driving and earning.
Whether you're driving, waiting for your next trip, or deciding where to go, there are moments when speaking is simply easier than tapping through the app. Soon, with a new voice-enabled assistant in the Driver app, you will be able to ask questions, send messages, report navigation issues, and more.
Find and save promotions, reservations, airports, events, and more — all in Discover. See timely opportunities, filter for what fits your plans, save the ones you want, and get reminders to help you execute your plan.
Spend less time guessing with timely updates at a glance
See busy areas, nearby Boost+ opportunities, upcoming events, and more right from your home screen. Get clearer information on earning opportunities near you, so you can spend more time focused on where to go next.
Plan your next trip with more confidence with Trip Guide
See pickup and dropoff details, a map preview, and estimated earnings all in one place — no more switching between screens. Plus, easily stop new requests whenever you want to take a break.
Drive with more confidence by seeing what's ahead
See what’s coming next as you navigate. More prominent lane guidance and upcoming turn instructions show your next two driving directions, so you can prepare earlier and feel more confident on the road.
Get more personalized support
Tell us what’s wrong in your own words and language to get a tailored response based on your account details. If you need more help, easily connect with a support agent who already has the context — so you can spend less time looking for answers and get back to what matters.
Have stronger protections over your cancel rate
Get a cancellation rate that better reflects your delivery experience. If something outside your control affects your rate, contact Support. Eligible cancels may be reviewed and removed from your stats.
Extra work should mean extra pay
From wait times to trip changes and unexpected delays, we’re making updates to better recognize those moments — and make it clearer when you’re earning more.
View your wait time and any wait-time or no-show fees that may apply at pickup, right in the app. Coming soon, you’ll see fees that may apply at additional stops, too.
Soon, on trips with extra stops, wait-time fees begin after one minute instead of two. These updates are also expanding across more trip types, including UberX, Uber Comfort, Uber Black, Uber Green, and UberXL.
When a rider adds a stop or updates their destination, you’ll soon see the new dropoff and any fare change directly in the app.
For rides that run 5 minutes or longer than estimated, we’ll make it easier to see your Delayed Ride Guarantee extra payment in trip banners and receipts. If a ride runs more than 15 minutes longer than estimated, we’ll increase that payment.
Recognizing and rewarding your effort
Get recognized for great service and unlock more value through Uber Pro and new rewards designed to support you on and off the road.
Get complimented for great service
Riders can now send compliments after a trip to show their appreciation. These compliments are saved to your profile, where future riders can see them too.
More rewards for everyday life
New Uber Pro rewards support you in your daily life. Get savings on things like mobile plans and snacks, as well as resources to support mental wellbeing. High-yield savings accounts are available through your Uber Pro Card. Plus, you can now use Destination Mode up to 3 times daily.
Unlock Gold by completing small challenges
Complete small challenges, to unlock Gold rewards for a limited time that can help you earn more.
Flexibly restore your Pro points when you take a break
Drivers can now lock in their Platinum or Diamond Pro status with a points boost that can help you keep earning top-tier rewards.
See how your Pro status is paying off
Soon, drivers will get personalized reward summaries that make it easier to see the value of their Pro status and how those rewards are showing up in their experience.
Helping you feel safer and protected
Feel more protected with features designed to help prevent inappropriate interactions, give you more control when situations don’t feel right, and provide stronger evidence if something goes wrong.
Get more control if conversations cross the line
Coming soon, new chat protections can flag potentially abusive messages and ask riders to reconsider before sending. If an inappropriate message still comes through, you can cancel without impacting your stats — helping protect both your experience and your earnings.
Get access to recordings connected to safety reports
Soon, with Record My Ride, if you or a rider reports a qualifying safety incident, you’ll be able to view the eligible recording from that trip, excluding serious incidents, trips with minors, or other sensitive situations. Eligible recordings will also be securely attached to your report automatically, so there’s no need to download or upload them yourself, with strong safeguards in place to protect your privacy.
Get more peace of mind on teen trips
With live video, guardians can securely check in on their teen’s trips in real time through a one-way, encrypted stream designed around privacy and consent. The added visibility brings more transparency and accountability to the trip, helping encourage respectful interactions and giving everyone more confidence along the way.
Get clearer, more relevant guidance on your reports
We’ve added short, targeted lessons to Report Hub with practical guidance on topics like respecting privacy, keeping interactions professional, and communicating respectfully — helping drivers better understand what’s expected and navigate challenging situations in the future.
More ways to earn
Discover new, flexible ways to earn that give you more choice in how you make the most of your time with Uber.
Earn from your phone, wherever you are
Digital Tasks are a new way to earn when you're not driving or delivering. Complete short audio, photo, and video Tasks directly from your phone — wherever you are, whenever it fits your schedule.
Earn more between trips with On-site Tasks
On-site Tasks are a new way to earn that appears alongside your other trip requests. Visit local businesses to complete simple Tasks, like taking exterior and interior photos or confirming store hours, with clear step-by-step instructions. Review the pay, location, and estimated time before you accept.
Find more ways to earn with more shopping trips
Eligible shoppers can now accept Shop & Deliver trips from local boutiques and specialty stores. Customers tell you exactly what they're looking for, approve items as you shop, and your upfront fare takes into account the extra time and care these trips require.
Earn more with return trips
In select markets, return trips give you another flexible way to earn throughout the day by picking up eligible retail items from customers and bringing them back to the retailer. Available at thousands of retail locations across the US, return trips are clearly identified in the app.
Couriers
Making every delivery day easier
Get more clarity before a delivery, more help along the way, and stronger protections when it’s complete.
Spend less time guessing with timely updates at a glance
See busy areas, nearby Boost+ opportunities, upcoming events, and more right from your home screen. Get clearer information on earning opportunities near you, so you can spend more time focused on where to go next.
Spend less time searching and more time earning
Easily find the right items when you shop with light-guided picking, which illuminates shelf labels to help you quickly spot what you need. Now available at select stores near you. Plus, find the right items while shopping with real shelf photos from other shoppers.
Plan your next trip with more confidence with Trip Guide
See pickup and dropoff details, a map preview, and estimated earnings all in one place — no more switching between screens. Plus, easily stop new requests whenever you want to take a break.
Get answers and take action with a voice-enabled assistant
Whether you're driving, waiting for your next trip, or deciding where to go, there are moments when speaking is simply easier than tapping through the app. Soon, with a new voice-enabled assistant in the Driver app, you can ask questions, send messages, report navigation issues, and more.
Deliver with more confidence by seeing what's ahead
See what’s coming next as you navigate. More prominent lane guidance and upcoming turn instructions show your next two driving directions, so you can prepare earlier and feel more confident on the road.
Make deliveries easier with community map updates
Make future deliveries smoother with community-powered map updates. Add or correct entrance details when something looks off, helping couriers find the right spot more easily on future deliveries. Coming soon, you’ll also be able to add parking details, helping couriers know where to park for pickups and dropoffs.
Get the details you need, at a glance
Long notes from restaurants and customers are now AI-summarized into short, clear information in the Driver app — making important details easier to spot so you can keep your delivery moving smoothly.
Get more personalized support
Tell us what’s wrong in your own words and language to get a tailored response based on your account details. If you need more help, easily connect with a support agent who already has the context — so you can spend less time looking for answers and get back to what matters.
Get more clarity when your delivery is complete
Wrap up each delivery with a Trip Completed screen that confirms your trip is finished, giving you a clear end to the delivery and a moment of recognition before heading back to the map.
Discover all your earning opportunities in one place
Find and save promotions, reservations, airports, events, and more — all in Discover. See timely opportunities, filter for what fits your plans, save the ones you want, and get reminders to help you execute your plan.
Stay protected when things are out of your control
Feel more protected with features designed to give you more control when situations don’t feel right, and provide stronger evidence when something goes wrong.
Know when your tips are protected
Earlier this year, we launched a tip guarantee, so the fare you see on the trip request is the amount you can expect to make. Now, we are making it clearer to see when the protection applies. If a tip is reduced after delivery, we’ll cover the difference, and let you know when it happens.
Get an on-time rate that better reflects what's in your control
If an eligible delay outside your control affects your on-time rate, you can call Support to flag it for review. If approved, we’ll remove it from your rate so it better reflects the parts of the delivery you can control.
Help improve merchant pickups with your feedback
Share what went well or what could be improved at pickup. Your feedback helps us work with merchant partners to improve the experience for you and other couriers.
A new way to report restaurant delays
Quickly tell us what is causing the wait at pick up with updated trip support options – giving us a clearer picture of restaurant delays as they happen.
Have more protections over your ratings
Get a cancel rate — and soon, a satisfaction rating — that better reflects your delivery experience. If recurring issues with a restaurant or customer negatively affect your ratings, contact Support to have eligible ratings reviewed and, when appropriate, removed from your overall stats.
Recognizing and rewarding your effort
Get recognized for great service and unlock more value through Uber Pro, Uber Eats Pro and new rewards designed to support you on and off the road.
Your shopping can unlock new rewards
With Top Shopper status, you’ll get exclusive priority access to higher-paying shopping trips, helping you use your time more efficiently.
Uber Eats Pro Rewards: More rewards to improve your experience
We’re adding new Uber Eats Pro rewards that support couriers in their everyday lives, with savings on things like mobile plans and snacks, plus mental wellbeing resources. You can also get more from your Uber Eats Pro status with new rewards like Trip Radar Advantage and a free 3-month Uber One membership for Diamond couriers.
Grow your earnings with a high yield savings account
Your Uber Pro card now gives you even more value. Open a high-yield savings account through your Uber Pro Card and earn up to 3% APY.*
See how your Pro status is paying off
Soon, you’ll get personalized reward summaries that make it easier to see the value of their Pro status and how those rewards are showing up in their experience.
Unlock Gold by completing small challenges
Complete small challenges, to unlock Gold rewards for a limited time that can help you earn more.
Flexibly restore your Pro points when you take a break
You can now lock in your Platinum or Diamond Pro status with a points boost that can help you keep earning top-tier rewards.
More ways to earn
Discover new, flexible ways to earn that give you more choice in how you make the most of your time with Uber.
Earn from your phone, wherever you are
Digital Tasks are a new way to earn when you're not driving or delivering. Complete short audio, photo, and video Tasks directly from your phone — wherever you are, whenever it fits your schedule.
Earn more between trips with On-site Tasks
On-site Tasks are a new way to earn that appears alongside your other trip requests. Visit local businesses to complete simple Tasks, like taking exterior and interior photos or confirming store hours, with clear step-by-step instructions. Review the pay, location, and estimated time before you accept.
Find more ways to earn with more shopping trips
Eligible shoppers can now accept Shop & Deliver trips from local boutiques and specialty stores. Customers tell you exactly what they're looking for, approve items as you shop, and your upfront fare takes into account the extra time and care these trips require.
Earn more with return trips
In select markets, return trips give you another flexible way to earn throughout the day by picking up eligible retail items from customers and bringing them back to the retailer. Available at thousands of retail locations across the US, return trips are clearly identified in the app.
Share your feedback
Have feedback you want to share? You can do so through the Uber Crew Portal or take a bigger role in shaping future changes to the Driver app by joining the Uber Crew program.
*Availability of products and features varies by market. Screen images are for illustrative purposes only and may differ from what you see in the app. Check your Driver app to find out what’s offered near you. The Uber Pro Card Business High-Yield Savings Account is powered by Branch and offered by Evolve Bank & Trust, Member FDIC. Funds are FDIC-insured up to $250,000 per depositor, per ownership category. Interest rates are variable and may change at any time without notice; rates shown are accurate as of September 1st, 2026. Interest earned may be reported to the IRS as taxable income. If your Uber Pro Card is closed, your Business High-Yield Savings Account will automatically close as well.
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