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Smiling woman in a winter hat and scarf driving a car, with a white graphic arrow and lines overlayed across the scene.

What's new this winter

Your feedback helps us build a better experience year-round. This winter’s updates deliver more of what you’ve asked for: an easier, safer, and fairer way to earn—through a reimagined Uber Pro, streamlined batched orders, 24/7 support, and more.

Tune into the Behind the Scenes event to watch how we implement your feedback and turn it into a feature built for you on the Driver app.

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Ease

Discover new features that make earning even easier.

Explore what's new
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Safety

Shape the decisions that impact your earnings.

Explore what's new
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Fairness

Drive with confidence knowing you're in control on every trip.

Explore what's new

Ease

Read about new features designed to help make earning easier.

The new Uber Pro: reimagined to reward your effort

Coming soon to select cities, the new Uber Pro is designed to help you get more earnings opportunities, improve your day-to-day experience, and give you more flexibility to earn rewards on your terms. Gold, Platinum, and Diamond drivers can earn 5% more on trip fares for UberX and most other ride types, receive more Exclusive ride requests, and get priority matching at airports and on certain trips everywhere. Plus, enjoy lower Gold tier requirements in most cities and a clearer view of status and progress in the redesigned Uber Pro Hub. With helpful feedback from Uber Crew, the new Uber Pro has evolved to reward drivers more than ever.

Uber Pro Gold rewards screen displaying 'Your Gold status' and a 5% Pro Perk, which offers 5% more earnings per trip on eligible ride types. The background features a gold diamond icon and a small gold car illustration.

Managing batched deliveries just got simpler

Based on your feedback, the batched order experience now provides clearer visuals, efficient steps, and more transparency to help you stay organized and save time on every trip.

Order pickup summary showing two orders: one for Josefina B. with 7 items (RBC35), and one for Stephanie G. with 3 items (CCL92), both expected by 4:10 PM. Each order has a 'View' button next to it. The background features a blue circle and a starry black sky.

Receive help around the clock

We’ve got you covered with support that’s available 24/7. Phone and chat support is available with expanded 24/7 phone access for Blue drivers and Green couriers, making it easier to find answers quickly. Whether you need a quick answer or help with a complex issue, support is now just a tap away, day or night.

Mobile app help screen displaying a search bar, an 'Unable to go online' issue, and categories such as Trips, Earnings, Safety, and Account, with icons for each. The background features a blue circle and white specks resembling snow or stars.

Find the info you need on the web

Locate and find the most up-to-date information on Uber.com–easily and quickly. Whether it’s taking your first trip, navigating the Driver app, understanding your earnings, or exploring safety features, it’s all on our website.

Uber Drive webpage displaying 'Your earnings, explained' with a smiling person in a car, navigation links at the top, and a prominent button to download Uber's Driver app. The background features a dark theme with white text and a circular blue accent with white dots.

Safety

Discover new ways to make your voice count.

Fairness

Read about new features designed to help make earning easier.

You're earning more when riders keep you waiting

Since December 2025, wait time fee earnings have increased by 20% per trip with wait time. That means more pay when a rider is late. To make this even clearer, we’ve updated the pickup screen so you can see exactly how long you’ve waited and what you’ll earn in real time. You’ll now see wait time and no-show fees upfront, so you know what to expect if a pickup is delayed.

Ride fare policy details showing a 2-minute grace period, a wait-time fee of $0.50 per minute if the trip is completed, a standard no-show fee of $5.00 after 5 minutes, and an extra no-show fee of $1.20 after 7 minutes, with a 'Got it' button at the bottom.

Added protections for your stats

We’ve improved our systems to better detect and exclude fraudulent or unfair satisfaction ratings from your overall stats—helping ensure your ratings more accurately reflect the service you provide your customers.

We’re also reducing the impact batched orders have on Cancellation Rate. If a batched order is canceled, it will now count as just one cancellation toward your overall rate.

Mobile app screen displaying a 100% satisfaction rate with a thumbs-up icon, showing ratings breakdown from merchants and customers, all positive, against a dark background with white dots resembling snow.

Great products are built by great people

To highlight and speak about the new winter features, we hosted a virtual event on March 4th with Uber Crew, a select group of drivers and couriers that helped collect and share your feedback. They worked alongside our teams to influence these latest updates and ensure they reflect your experience on the road. Watch the virtual event and listen to Uber Crew’s thoughts and perspectives.

 Watch the virtual event
Two men seated on modern chairs in a studio setting, engaged in conversation. A small table with a plant and tumbler sits between them. Behind them, a large screen displays the text: 'Behind the Scenes with Crew. Uber Crew. Managed by Street Level Strategy.' The background features minimalist lines and a dark color scheme.

Products and product availability vary. Check your Driver app to find out what’s offered near you.