Treat everyone with respect
We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, and discrimination.
Physical contact
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.
Sexual assault and misconduct
Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
- Behaviors and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know.
- Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, or making jokes about sex.
- Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery. Learn more here.
Threatening and rude behavior
Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
- Tips for riders and customers
Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don’t ask personal questions or act aggressively toward others.
- Tips for drivers and delivery people
Keep conversations casual and friendly with customers, riders, restaurants, and one another. Don’t ask personal questions or act aggressively toward others.
Unwanted contact
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.
- Tips for drivers and delivery people
You should immediately alert Uber if a customer, rider, or restaurant contacts you for any reason other than your current trip or delivery, or to return a lost item.
- Tips for riders and customers
Alert Uber immediately if a driver or delivery person contacts you for any reason other than your current trip or delivery, or to return a lost item.
Discrimination
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation.
- Tips for drivers and delivery people
Intentionally refusing or canceling requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.
- Tips for restaurants
Refusing or canceling orders due to a customer’s or delivery person's legally protected traits is not allowed. If you believe a delivery person refuses a pickup due to your or your customers’ legally protected traits, please report the incident in the Uber app.
- Tips for riders and customers
If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident in the Uber app.
- Tips for bike and scooter riders
While you’re biking or riding with the Uber app, if you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident in the Uber app.