Uber is no longer offering in-person support in San Antonio, TX. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions. Or try exploring Uber's Help Center online.
To make sure we’re doing our part to help prevent the spread of COVID-19, we’re switching to an appointment-only model for select Greenlight locations. Drivers and delivery people are required to schedule an appointment in advance if they want to visit a Greenlight location.
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Military Bases
Instructions for drivers
San Antonio is lucky to be home to many military bases around the city, including Lackland Air Force Base, Camp Bullis, Fort Sam Houston, and Randolph. Find out more information about pickups and dropoffs at bases around San Antonio
Pickup tips for drivers
At Fort Sam Houston, Lackland AFB, and Medina Base, we’ve enabled a new feature that allows riders to pick their entry gate when requesting a ride. When you accept the request, you will be directed to the entry gate that the rider has selected to avoid having to go on base.
Our goal is to improve pickups at every military base in San Antonio. Driver and rider feedback, as well trip quality data, will help us create a smoother pickup experience at bases around the city.
Requests from military bases
Military base access is restricted. If you have a Department of Defense ID, make sure you carry it with you, as you may be permitted access to drop off riders at the security personnel’s discretion.
We want to hear from you
The more information you provide about your experience, the easier it will be to improve the pickup experience for drivers in San Antonio.
¡Vámonos, San Antonio!
We’re here to connect anyone, anywhere with a safe, reliable, and affordable ride – a ride that is also comfortable and convenient. In San Antonio, we believe that means helping riders take a trip with a driver who speaks their native language.
UberESPAÑOL, which connects Spanish-speaking riders to Spanish-speaking drivers, is the same price and has the same vehicle requirements as uberX.
One of our top uberESPAÑOL drivers in San Antonio, Gerardo, says that “uberESPAÑOL is a great way to connect with visitors from out of the country who may need directions or restaurant recommendations during their stay. Riders feel welcome knowing they have a driver they can communicate with during their visit to San Antonio.”
If you speak Spanish and would like to receive trip requests with uberESPAÑOL, please fill out the form below.
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We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
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Invite friends and family to join the Uber community. Use your promo code when referring others, and you'll earn a reward after they complete a certain number of trips.
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