All Greenlight Hubs will be temporarily closed until further notice. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
Uploading your documents
To drive using the Driver app, you are required to upload certain documents to get your account set up. Refer to the information below when uploading each document.
- Driver's license
- Vehicle insurance and registration
- Background check
- Profile photo
These documents are required across the US, but if you visit a local Greenlight Hub or review your city's local information, you can get potential additional requirements for driving on the Uber platform.
Tips for uploading your documents
Following these suggestions and rules when uploading your documents can help the process go smoother.
Make sure all required details are clearly visible
Ensure that your document contains all required details before uploading. The entire document should be clearly visible.
Upload your driver's license first
This will speed up the approval process when we need to cross-check your license with other documents.
Upload one image or PDF at a time
If your information is spread across multiple pages, you can merge your documents through our support page.
Submit original documents only
We do not accept photocopied documents, so please make sure you only upload originals.
It may take up to 48 hours for your documents to be reviewed and verified.
Maryland’s TNO license
Uber registers for the TNO license on behalf of all people driving with Uber. If we're unable to register on your behalf, we'll contact you. You may conduct trips in Maryland while your application is pending.
We'll submit your information
No immediate action will be required on your part. The Maryland Public Service Commission will review your information before granting you a license.
You may conduct trips while your information is being reviewed.
The license will be issued electronically
Once issued, license information must be in your possession whenever you're operating your vehicle for hire.
Frequently asked questions
- How will I know when my TNO license has been issued?
- How do I get a new vehicle approved?
- I just got a new vehicle. Do I still need to get it inspected?
- When will I receive the TNO documentation?
- Can I get in-person help?