All Greenlight Hubs will be temporarily closed. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To get help, tap your profile picture in your Uber Driver app, select Help, then select where we can help.
Often, while on a trip, toll roads in the Southern California area are used to get passengers safely to their destination.
While on a trip, drivers are responsible for paying the toll to the Toll Roads. When the trip ends, tolls are automatically billed to the passenger and drivers will be reimbursed on the weekly pay statement.
NOTE: It’s important to remember that you will not be reimbursed for tolls while you are not on a trip with a rider, even if you are en route to their pick up location.
Partners will be reimbursed for tolls on Toll Roads 73, 125, 133, 241 or 261.
Riders will not be charged and driver-partners will not be reimbursed for tolls on the optional high occupancy vehicle lane on the 110 freeway.
While many riders prefer to use the Toll Roads, some do not.
It’s best practice to confirm with your rider and let them know that they will be billed for the toll.
In accordance with California Public Utilities Commission Decision D.17-11-010, and Pub. Util. Code § 5445.2 all drivers are required to complete an annual background check.
The CPUC requires that drivers must display an Uber decal on their vehicle while online. Place them on your front passenger windshield and rear passenger windshield facing outward. When taking trips at LAX, the airport requires you to display its placard beneath your front trade dress.
You can remove the decals when you decide to go offline and save them for the next time. Pro Tip: keep the paper they come with to place your sticker on when not in use.
Once you become an Uber driver, we will mail you a decal. You should receive it within 7 business days. If you ever need a new decal after you become a driver, you can request a new one be mailed to you. You can also pick one up at your local Greenlight Hub.
Need a temporary decal? Print one at home here.
Having Uber trade dress helps riders quickly identify your car so you can start the trip on time. Please be aware that failure to display trade dress on both front and rear windshields when online can result in a ticket and fine of up to $1,000.
In California, all TNC vehicles must complete a 19-point vehicle inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged into the driver app. As such, we require all drivers to self-report their vehicle mileage. Be on the lookout for how to report your mileage in the driver app.
The CPUC requires us to notify drivers in California that consent is not needed for the disclosure of a driver's information to the CPUC. See CPUC Decision 16-04-041 at 3.
In California, due to CPUC requirements, you cannot transport an unaccompanied minor on trips arranged through the Uber app. Keep in mind that in California, a rider must be over 18 to sign up for an Uber account, but if you believe a rider might be underage, you can ask them to confirm their age and let them know that you will have to cancel the trip if they are indeed under 18. In addition, you can report requests to transport unaccompanied minors by submitting in-app feedback.
We’re always looking for ways to make the Uber experience more rewarding. Thanks to a new partnership with Shop Your Way, we’re offering driver-partners more benefits.
We’re excited to announce UberENTREPRENEUR – an initiative celebrating and connecting entrepreneurs and small business owners who drive with Uber.
Real-Time ID Check prompts drivers to share a selfie before going online to help ensure the driver using the app matches the account we have on file.
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
Invite friends and family to join the Uber community. Use your promo code when referring others, and you'll earn a reward after they complete a certain number of trips.