Uber is no longer offering in-person support in Memphis, TN. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions.
Get the details
- What is the minimum age of a minor to take Uber without a parent or guardian?
In Memphis, a rider must be 18 years old to have an Uber account and request a ride.
If you believe the rider to be younger than 18, you should decline the ride request. When picking up riders, if you feel they are underage, you may request they provide a driver's license or ID card for confirmation. If a rider is underage, please do not start the trip or allow them to ride.
Tap here for more info.
- Why do I get requests from outside the airport when I'm in the airport queue? What about if I'm at the top of the queue?
Based on the feedback we’ve received from drivers, we’ve changed how this works.
Previously, if you were in the airport lot and were the closest car to a request that came from outside of the airport, you would get that request. We’ve changed this so requests coming from off-airport will get sent to drivers who aren’t in the airport queue. However, if there are no available cars off-airport, a driver in the airport queue may get a request from off-airport.
We’ll monitor this closely, so please let us know how this change works for you!
- Can riders bring open alcohol containers in my car? Can I ask them not to?
Tennessee law allows passengers to consume alcohol while riding in a vehicle. As an Uber driver, though, you can ask riders not to bring open containers into your vehicle.
Please note that asking a rider not to bring an open alcohol container into your vehicle is very different from asking a rider not to bring their service animal into your vehicle. More info on that here.
- Can Tennessee drivers go online in Little Rock and Fayetteville?
As a Memphis driver, you can automatically go online and drive in any city in Tennessee or Mississippi where Uber is available.
- I'm traveling to another state. How do I get set up to drive in that state?
Because requirements vary by state and city, we might need to run a new background check and review your documents to switch your city.
Once you consent to a new background check, you won’t be able to go online in Memphis anymore.
Check out more info here.
- What happens when a rider has a baby or small child who needs needs a car seat but the rider doesn't bring one?
You can cancel the trip or ask the rider to cancel the trip. While there's currently no way to record that as a cancellation reason in the app, just select "Other."
- How do long trips that take me out of Memphis work? Are they different than normal trips?
Long trips work exactly the same as short trips. Riders can input any destination for their trip—sometimes you may receive a ride request with a destination that is farther than you wish to drive. If this happens, please cancel the trip. The rider can then request a pickup from other drivers nearby.
If your trip takes you to somewhere in Tennessee or Mississippi where Uber operates, you can always remain online there and accept more requests, though requests there may not take you back toward Memphis.
More info on long trips here.
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