In our efforts to help protect drivers, riders, and our community, we’ve suspended the Uber Pool product until further notice. This is in an effort to help flatten the curve and limit the spread of COVID-19.
Select Greenlight locations are temporarily closed. If you have an offer to receive masks or other health and safety supplies, please arrive during distribution hours.
You can get help 24 hours a day, 7 days a week in the app. Go to Help in your Driver app, then select the topic where you need support.
Display your Uber vehicle decals
The CPUC (California Public Utilities Commission) requires that drivers must display an Uber decal on their vehicle while online. Place them on your front passenger windshield and rear passenger windshield facing outward. When taking trips at LAX, the airport requires you to display its placard beneath your front trade dress.
You can remove the decals when you decide to go offline and save them for the next time. Pro tip: if you keep the paper they come with, you can place your sticker on it when not in use.
Once you begin to drive with Uber, we'll mail you a decal. You should receive it within 7 business days. If you ever need a new decal after you begin driving with Uber, you can request a new one be mailed to you. You can also pick one up at your local Greenlight Hub.
Need a temporary decal? You can print one at home here.
Having Uber trade dress helps riders quickly identify your car, which can help you start the trip on time. Please be aware that failure to display trade dress on both front and rear windshields when online can result in a ticket and fine of up to $1,000.
In California, due to CPUC requirements, you cannot transport an unaccompanied minor on trips arranged through the Uber app. Keep in mind that in California, a rider must be over 18 to sign up for an Uber account. But if you believe a rider might be underage, you can ask them to confirm their age and let them know that you'll have to cancel the trip if they are indeed under 18. In addition, you can report requests to transport unaccompanied minors by submitting in-app feedback.
Tax Registration Certificate requirement
As an independent contractor using the Uber platform, you may be required to register your business with the Office of Finance of the City of Los Angeles and obtain and hold a Tax Registration Certificate. The City of Los Angeles Office of Finance has more information about the rules for registration at this website.
If you're unsure if the city’s business tax ordinance applies to you, please contact the City of Los Angeles Office of Finance to discuss the specific applicability to your situation.
Self-reporting vehicle mileage
In California, all TNC vehicles must complete a 19-point vehicle inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged in to the Driver app. As such, we require all drivers to self-report their vehicle mileage. Be on the lookout for how to report your mileage in the Driver app.
CPUC information requests
The CPUC requires us to notify drivers in California that consent is not needed for the disclosure of a driver's information to the CPUC. See CPUC Decision 16-04-041 at 3.
Rematch at LAX
- What is Rematch?
- What vehicles are eligible for Rematch?
- Can I just drive to the terminal to qualify for Rematch?
- Does Rematch increase my wait time in the Designated TNC Airport Assignment Area?
- What if my rider isn't ready?
The latest in Los Angeles
About UberPool earnings
If you have questions about how UberPool earnings work, we’re here to help. Read on to learn more and get answers to frequently asked questions.
Taking the quiz to drive at LAX
The LAX quiz is now available in the Driver app. Learn about the special rules and regulations for ride pickups and dropoffs.
California business licenses
Learn about California business licensing and other documents you'll need to drive with the Driver app.
Support at every turn
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
Refer drivers for extra cash
Invite friends and family to join the Uber community. Use your promo code when referring others, and you'll earn a reward after they complete a certain number of trips.