All Greenlight Hubs will be temporarily closed. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To get help, tap your profile picture in your Uber Driver app, select Help, then select where we can help.
In our efforts to help protect drivers, riders, and our community, we’ve suspended the Uber Pool product until further notice. This is in an effort to help flatten the curve and limit the spread of COVID-19.
The CPUC requires that drivers must display an Uber decal on their vehicle while online. Place them on your front passenger windshield and rear passenger windshield facing outward. When taking trips at LAX, the airport requires you to display its placard beneath your front trade dress.
You can remove the decals when you decide to go offline and save them for the next time. Pro Tip: keep the paper they come with to place your sticker on when not in use.
Once you begin to drive with Uber, we will mail you a decal. You should receive it within 7 business days. If you ever need a new decal after you begin driving with Uber, you can request a new one be mailed to you. You can also pick one up at your local Greenlight Hub.
Need a temporary decal? Print one at home here.
Having Uber trade dress helps riders quickly identify your car so you can start the trip on time. Please be aware that failure to display trade dress on both front and rear windshields when online can result in a ticket and fine of up to $1,000.
In California, due to CPUC requirements, you cannot transport an unaccompanied minor on trips arranged through the Uber app. Keep in mind that in California, a rider must be over 18 to sign up for an Uber account, but if you believe a rider might be underage, you can ask them to confirm their age and let them know that you will have to cancel the trip if they are indeed under 18. In addition, you can report requests to transport unaccompanied minors by submitting in-app feedback.
This message is to remind you that as an independent contractor using the Uber platform, you may be required to register your business with the Office of Finance of the City of Los Angeles and obtain and hold a Tax Registration Certificate. The City of Los Angeles Office of Finance has more information on the rules for registration at this website.
If you are unsure if the City’s business tax ordinance applies to you, please contact the City of Los Angeles Office of Finance to discuss the specific applicability to your situation.
In California, all TNC vehicles must complete a 19-point vehicle inspection every 12 months or 50,000 miles, whichever occurs first. The 50,000-mile requirement includes miles driven when not logged into the Driver app. As such, we require all drivers to self-report their vehicle mileage. Be on the lookout for how to report your mileage in the Driver app.
The CPUC requires us to notify drivers in California that consent is not needed for the disclosure of a driver's information to the CPUC. See CPUC Decision 16-04-041 at 3.
With Re-Match, you can drop off at the airport and pick up without having to return to the Designated TNC Airport Assignment Area. After dropping off a rider, there will be a 45-second window where you could be re-matched with another rider for pickup.
If you're in the terminal and don't receive a request within 45 seconds, you will need to exit the airport—to be eligible for another LAX pickup, head to the Airport Assignment Area. As always, waiting at the curb without a request is against airport regulations and can result in LAX police issuing you a citation.
Re-Match is available to UberPool and UberX drivers with valid LAX placards following a completed LAX dropoff. All other vehicles will continue to receive requests from the Airport Assignment Area only.
No. You will only be eligible for Re-Match after dropping off at the airport. LAX does not permit drivers to enter the airport without a dropoff or trip request and you could receive a citation from LAX police if you do so.
No. Re-Match reduces the number of cars in the Airport Assignment Area, which generally keeps the wait times even.
As always, waiting at the curb is against airport regulations and can result in LAX police issuing you a citation. If your rider requests too early and isn't ready, you should cancel the trip and exit the airport.
If you have questions about how UberPool earnings work, we’re here to help. Read on to learn more and get answers to frequently asked questions.
The LAX quiz is now available in the Uber Driver app! Learn about the special rules and regulations for ride pickups and dropoffs.
Learn about California business licensing and other documents you'll need to drive with the Uber app.
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
Invite friends and family to join the Uber community. Use your promo code when referring others, and you'll earn a reward after they complete a certain number of trips.