Uber is no longer offering in-person support in Jacksonville, FL. You can get help 24 hours a day, 7 days a week in the Driver app by tapping Help, then choosing a topic to see answers to frequently asked questions.
Latest in Jacksonville
A note about firearms
Uber has a general policy that firearms are prohibited in a vehicle while using our app. However, that policy is subject to state law, including Chapter 790 of the Florida Statutes. Florida’s laws on this topic can be found below.
A new navigation experience
We've redesigned the app's navigation experience built around drivers’ needs. Now, one-tap, turn-by-turn directions start right away, saving time and eliminating the need to juggle multiple apps.
Support at every turn
We want every Uber trip to be hassle-free. So we’re here to help with account setup, fare adjustments, and more whenever you need it.
Refer drivers for extra cash
Invite friends and family to join the Uber community. Use your promo code when referring others, and you'll earn a reward after they complete a certain number of trips.