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Safety with the Uber app
Doing the right thing means developing technology with your safety in mind. Here are features that support our commitment to helping people connect safely.
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In this video, you’ll learn about:
- How there’s a record of the trip, just in case anything happens
- How you can share your location and trip status with friends and family
Spotlight on safety
Helping to make Uber a safe and enjoyable way for you to earn is a priority. The Follow My Ride feature lets friends and family know where you are and when you arrive.
Here's how it works:
1. Tap the safety shield on the map to open the Safety Toolkit.
2. Select Follow My Ride.
3. The app will then send a message to your designated recipients.
Safety features in the app
The app helps you stay connected to your loved ones, Uber’s team, and emergency authorities.
GPS tracking
All Uber trips are tracked from start to finish, so there’s a record of your trip if something happens.
2-way ratings
Your feedback matters. Low-rated trips, are logged, and users may lose access to the app to help protect our Uber community.
Follow My Ride
Friends and family can follow your route and will know as soon as you arrive.
Emergency assistance button
You can use the in-app Emergency Button to call authorities to get help if you need it. The app displays your location and trip details, so you can quickly share them with emergency services. And in a growing number of US cities, this information is automatically provided to the dispatcher.
Phone anonymization
If you need to contact your rider through the app, we use technology that helps keep your phone number private.
Reducing distracted driving
Many local regulations require drivers to use hands- free devices while driving— - and this practice can encourage safety on the road. The app notifies you when it senses that your phone may not be attached to a phone mount or that you may be holding your phone rather than the steering wheel.
Rider verification
In areas where cash payment is available, if a rider opts to pay with cash, their identity is verified through their Facebook accounts. If they pay through the app, their identity is verified through their credit card or other payment method.
Personal safety tips
While safety is a central focus of Uber’s technology, you can also take actions to help protect yourself while driving using the Uber app. Uber’s Community Guidelines explain some of the specific kinds of behavior that may cause someone to lose access to the Uber apps.
Account sharing
To encourage safety and trust in our community, Uber’s Community Guidelines don’t allow you to share with another person your account or personal information used in connection with your account, such as your username and password.
Uber's Community Guidelines
Everyone on the Uber platform is expected to treat others with respect, help keep one another safe, and follow the law. You can report any incident that you believe violates Uber’s Community Guidelines to our Support team, and we’ll review.
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Dropoffs
Knowing local laws about where you can drop off riders can help when you encounter loading zones, parked vehicles, and more.
Optional Injury Protection
Offered through our partner Aon, this optional supplemental insurance helps to minimize the financial impact a covered accident could have on you and your family.
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The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.