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You're ready to go

You are all set to start arranging rides for your guests. Here’s more information if you need it.

Visit the dashboard

Need help?

Contact us 24/7 at business-support@uber.com.

Exploring the Uber Central dashboard

To become more familiar with using the Uber Central dashboard and how to handle rider issues, explore the topics below.

Visit the Help Center for more help
Navigating the ride cards

Expanding the ride cards will allow you to request support, report lost items, rebook trips, and book return trips.

Tracking ride status and seeing driver details

You can track a ride’s status and see the driver’s name, photo, vehicle make and model, and more from the “Today’s rides” tab of the dashboard.

Canceling rides

Cancel rides from the “Today’s rides” tab of the dashboard. Canceling a ride may incur a cancellation fee.

Learning about the rider experience

Find out more about what your guest will experience with Uber Central rides in the Help Center.

Refining a pickup location

After entering the pickup address, you can refine the location by selecting the pin and dragging it to the exact pickup spot.

Handling lost items or other rider issues

Refer to the article below if a rider loses an item or has a different issue with a trip.

Fixing ride-scheduling issues

If you get an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. You’ll need to either request an on-demand Immediate Ride or create a Flexible Ride for your guest.

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