How we're helping keep you safe
We've introduced innovative technology to help ensure that your experience feels positive, inclusive and safe.
Raising the bar on safety
We build in-app features to help keep you safe – from GPS tracking that detects if a trip goes unusually off-course, to tools that verify face coverings.
We help ensure that everyone – drivers, riders, couriers and foodies – all have the opportunity to help keep one another safe when they use Uber.
In certain markets, we help manage risk through integrations with Concur Locate and International SOS.
Helping to keep you safe at every turn
Concur Locate and International SOS are integrated
We’ve partnered with powerful employee risk-management and safety-communication solutions that let you check in with your employees quickly.
Every trip is insured
Cover for accidents that happen during a trip apply for all independent partners from the moment of confirming a trip or food delivery request in the Uber app until completion of that request, and for 15 minutes after it has been completed.
Driver and courier screening
Drivers and couriers are screened before they are able to use the Uber platform.
Everyone who signs up for an Uber account across all of our apps is expected to treat each other with respect, help keep each other safe, and follow the law.
Providing peace of mind for all
We’re continually working to improve the safety of all the communities we serve: riders, drivers, couriers and businesses.
Ready-to-ride safety checklist
Before every trip, riders must confirm that they’ve taken precautions such as wearing a face covering and washing or sanitising their hands. We also ask that they sit in the back seat.
In-app Safety Toolkit
A dedicated place in the app where riders and drivers can access key safety information easily, reach emergency assistance quickly and share their location.
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off course, if there’s an unexpected long stop, or if a possible crash has occurred, then checks in to help provide support.
Ready-to-drive safety checklist
Before a driver or courier can go online, they will be asked to confirm, using a ‘Go online checklist’, that they’ve taken certain safety measures and are wearing a mask or face covering.
Face covering check technology
Technology will verify that the driver is wearing a face covering or mask by asking them to take an interactive selfie.
Driver screening in the UK and Ireland
All drivers are screened before they begin using Uber – and annually thereafter.* This includes pre-screening and documentation, driving history review, criminal history review, and new offence notifications (where available).
Everyone who signs up for an Uber account across all of our apps is expected to treat each other with respect, help keep each other safe and follow the law.
Restaurant food safety
Restaurants are expected to meet all relevant licensing requirements, follow regulations and provide a safe area for order pick-ups.
Uber Eats users can choose ‘Leave at door’ deliveries, and couriers are advised to follow food safety best practices that were developed with guidance from the NHS.
*Except in New York City, where driving history reviews are conducted by the Taxi and Limousine Commission for drivers accessing the Uber platform.
By use case