Please note, Uber Medics has now closed and we are exploring other ways to support health and care workers more permanently.
What is Uber Medics?
Many drivers have asked us how they can provide help to those who need it during the COVID-19 pandemic. That’s why we’re launching Uber Medics – a new product in the Uber app which provides 25% cheaper rides to NHS staff and care home organisations until mid-July.* Uber will not make any money from these trips, and drivers will receive the same fares on Uber Medics trips as normal Uber trips.**
*This is because Uber is paying 25% of the fare on the rider’s behalf.
How to ride – NHS
Uber Medics will be available as of April 29. To see Uber Medics in the app you’ll need an Uber account linked to your NHS email address. To change the email address associated with your Uber account:
- Tap on the menu on the top left of the app
- Tap on your profile picture
- You can now view and edit your email address
Once your account is linked to your NHS email address, simply enter your destination in ‘Where to’ and then select ‘Uber Medics’ from the product list in-app. Please note it can take up to 48 hours for the Uber Medics product to appear once you have updated your email address.
If you don’t currently have an Uber account, you can sign up to Uber here. Make sure to sign up using your NHS email address so you can use Uber Medics.
How to ride – Care Home Organisations
If you work for a care home please ask your administrator to fill in our contact form on this page and we will set you up with a dedicated Uber Medics account for your care home or organisation. Please note we will endeavour to reply within 24-48 hours.
Tips for safe riding
We are especially thankful to drivers whose efforts are critical to supporting key healthcare staff during this challenging time. We ask that you please keep your driver’s wellbeing in mind by:
- Washing your hands (or use hand sanitiser) before entering the vehicle
- Giving your driver space by sitting in the back seat on the left hand side of the vehicle
- Covering your mouth or nose if you cough or sneeze (take any used tissues with you)
- You may also want to open the window to improve ventilation.
Drivers have been given the same steps to ensure rides with Uber are as safe as possible. Uber is also providing drivers with free protective masks and gloves to wear while driving, and have asked drivers to disinfect their cars between trips, paying special attention to areas where riders sit and touch, like the car door, handle, seat belt, and seat.
Frequently Asked Questions
- Where can I redeem the discount in the Uber app?
- Are drivers earning less money with Uber Medics?
- Is it safe for me to take a trip using Uber during the COVID-19 crisis?
- What happens if I cancel my ride?
- What happens if I need to request a refund for my ride?
- Is there any cap or limitations to my using Uber Medics?
- Where is Uber Medics available?
Terms and conditions
1. Conditions of the offer
a) UberMedics is available to NHS staff and care home staff (of care home organisations registered with UberMedics account) in England and Wales, aged 18 years or over who have an Uber account and are compliant with the Uber User Terms, except employees of Uber, agents or any third party directly associated with administration of this offer.
b) UberMedics will be made available in the Uber App to Uber accounts that are associated with (i) an official NHS email address (ending in nhs.com .nhs.uk .nhs.net or hscni.net); and (ii) care home organisations that have registered for an UberMedics account.
c) UberMedics may also be made available to any other Uber account that Uber at its sole and absolute discretion is satisfied is associated with an eligible member of NHS or care home staff.
d) The 25% off discount (the “Promotion”) will be automatically applied to all UberMedics trips in the UK. This discount is funded by Uber, as Uber pays part of the fare on behalf of the rider.
e) The Promotion will be available for a limited time only at Uber’s sole discretion. Uber reserves the right to hold, void, cancel, suspend, or amend the Promotion or where it becomes necessary to do so.
f) The Promotion cannot be combined with any other offers or promotions. The promotion does not apply to business profiles, cancellation fees, tips or applicable surcharges. Uber retains the right to amend or cancel this promotion at its discretion without notice.
g) Full rider discount promotions terms and conditions are available here.