Our commitment to safety in the UK
You deserve to be able to move safely. To look forwards to the opportunities ahead. To be connected with people and places that matter most. Which is why we’re focused on your safety – from setting new standards to developing technology with the goal of reducing incidents.
Helping to keep each other safe during COVID-19
We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.
Our new Door-to-Door Safety Standard
We want you to feel safe riding with Uber as our communities start to move again. That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Face covering check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face covering.
Health and safety supplies for drivers
We are working to provide drivers and couriers with health and safety supplies such as face coverings, disinfectants and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety advice and resources.
Trip safety feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face covering or mask. This helps us improve and holds everyone accountable.
Disinfectant supplies – available on your next trip
As part of our new Door-to-Door Safety Standard, we’re partnering with Unilever to help ensure high standards of hygiene. This includes providing supplies such as masks, Lifebuoy Hand Hygiene Gel and Cif wipes to drivers* so you can feel safer on your next trip.
How safety is built into your experience
Safety features in the app
Tap a button for emergency assistance. Share your trip details with loved ones. Our technology helps put peace of mind at your fingertips.
An inclusive community
Millions of riders and drivers share a set of Community Guidelines, holding each other accountable to do the right thing.
Support at every turn
A specially trained team is available 24/7. Contact them via the app, day or night, with any questions or safety concerns.
Building safer journeys for everyone
Count on 24/7 support and emergency assistance. Share your trip with loved ones. Our focus is on your safety, so you can focus on the opportunity.
“Every day, our technology puts millions of people together in cars in cities around the world. Helping keep people safe is a huge responsibility and one we do not take lightly.”
Dara Khosrowshahi, Uber CEO
Partnering to make a difference
Our commitment to safety goes beyond your trip. We have teamed up with leading experts – from public safety officials to anti-violence organisations – to help make roads and cities safer for everyone.
*Certain requirements and features vary by region and may be unavailable.
¹While supplies last. May not be available for all trips.