Introducing: Package – A new way to send packages to others

Package your item as if sending it by post, items must be securely placed in a strong, rigid outer container e.g. cardboard box or bag, cushioned to avoid movement and packed to prevent accidental damage, and securely sealed with tape.

• Package 2W - 15kg or less
• Package 4W - 80kg or less (split in individual packages of 20kg or less)

• Package 2W  - Your packages should be able to fit in the delivery bag of a motorbike/bicycle (max. L41cm x D49cm x H41cm) 
• Package 4W - Your packages must fit comfortably in the boot of a mid-size car

As long as the total number of packages you are sending does not exceed the weight, value or size restrictions when combined there is no limit to the amount of packages you can send.

Your package or packages must be under £100 or less in total value.

Many items are completely prohibited from being sent through Package: Prohibited items include but are not limited to: alcohol, medication, recreational drugs, and dangerous or illegal items.

If your package hasn't been delivered yet, you can call or message the courier in the app. Couriers are free to cancel your request for any reason, including, for example, if your package was too heavy, too large for their vehicle, not packaged securely or contained a prohibited item. If the person receiving the package was not available, the courier may try to contact you in the app to resolve the issue or coordinate a return. You'll be responsible for costs associated with returning the package to you if necessary. For help coordinating a delivery in case of terminated trips or canceled requests, if you haven’t yet received your package or if the package was damaged during delivery, contact Uber Support.

Items sent via Package must comply with all laws and regulations and with Uber’s policies.  Sending illegal, unsafe, or other prohibited items listed below are strictly prohibited.

Prohibited Items can be classified into 2 categories:

• Category A Item (Highest Risk)
  • Firearms, weapons - no indication of loaded or unloaded;
  • Recreational drugs;
  • Drug paraphernalia for illicit drugs; 
  • “Unloaded” firearms, ammunition, and their parts;
• Category B Item
  • Live Animals;
  • Alcohol;
  • Highly perishable food or beverages (e.g., raw meat or dairy products);
  • Pharmaceutical products, over-the-counter medications, vitamins, or supplements;
  • Money, gift cards, lottery tickets, or transferable securities;
  • Tobacco products;
  • Fragile items; for example, glass/porcelain etc
  • Sexual aids; obscene or pornographic material;
  • Livestock, regulated species (e.g., plants, noxious weeds, prohibited seeds), or animal parts, bloods, or fluids