We are pleased to announce that we have launched a new pet-friendly ride option – Uber Pet – for riders travelling with a pet in select cities.
When a rider requests an Uber Pet trip, they agree to pay a little extra for their ride, which means you will earn more per trip than you would with UberX on the same route.
The Uber Pet trip option will be shown on the request screen in the Driver app.
- What about assistance dogs?
Riders with assistance dogs do not have to select Uber Pet. You must always allow assistance dogs in your vehicle to accompany their riders across all of the Uber products without riders paying an additional fare – it’s the law (unless you are medically exempt and hold a valid certificate from your local licensing authority). Assistance dogs provide their owners with assistance to help with a range of disabilities, such as deafness or blindness, not all of which may be immediately apparent.
Please also bear in mind that there is no requirement that an assistance dog wears a tag, be registered, or display any kind of proof that it is an assistance animal.If you knowingly refuse to transport a rider because of their assistance dog, you risk losing access to the Uber app permanently.
- How many pets can be brought on a ride?
Uber Pet is limited to one pet per trip. If the rider has more pets, you can decide whether to take them on the trip.
- What types of animals are allowed?
Pets come in all shapes and sizes – furry, feathered or scaley – but Uber Pet is suitable for dogs and cats. There may be situations where riders wish to travel with more exotic or less common pets. In this situation, we've asked riders to reach out to you before the trip to confirm the type of pet they have and to check you are comfortable with taking the animal. You have the right to refuse any animal you do not feel comfortable riding with.
- Do pets need to be caged?
To ensure the safety of the driver, riders and animals, we strongly encourage all riders to use a lead, harness or pet carrier during the trip. Riders are fully responsible for controlling their pet while on the trip.
- Who is responsible for any cleaning charges?
For minor issues related to pet hair, animal odour, or typical wear-and-tear, a cleaning fee will not apply. In the case of those incidents where car cleaning is necessary (e.g. urine, faeces, vomit etc.), riders will need to pay a cleaning fee. Cleaning fees will be assessed and charged according to the extent of damage.
The rider is solely responsible for the animal and its behaviour during the entire trip.
- What if a rider has a pet but requests an UberX?
It will be left to your discretion to either continue with the trip (Uber Pet rates will not apply) or kindly ask the rider to cancel the trip and request an Uber Pet ride. However, we do not guarantee that the rider will be matched with you again.
Remember, you are still legally required to accept riders with assistance dogs (e.g. guide dogs) on all rides without an extra fee – these riders do not have to select Uber Pet. We strongly advise that you review Uber’s assistance dog policy to remind yourself of your legal obligations when it comes to assistance dogs.
- How should I prepare for an Uber Pet trip?
We encourage you to have a mat or blanket ready in the boot of your car for Uber Pet trips – you can lay this over the seat and feet areas in the back of your car. Remember to remove the mat or blanket after completing the Uber Pet trip in preparation for your next rider.
- How many riders can ride with Uber Pet?
A maximum of three riders and one pet may ride with Uber Pet. Additional riders will be left to your discretion.
- How do I turn Uber Pet requests on or off?
You can opt-in/opt-out of Uber Pet by turning it on (or off) in the Driving Preferences section of the app.
- Can the rider leave the pet unattended?
No, riders must accompany their pets at all times and must remain on trip with the pet.
Posted by Uber
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29 March 2022 / London