Products

Assisting older, less mobile or disabled individuals

December 15, 2020 / United Kingdom

Convenient, safe and affordable transport, everywhere for everyone. That’s the big idea at the heart of Uber. 

There are 14.1m disabled people in the UK, 10m people over 65 years old, and many who may just need some assistance when travelling. While everyone who may need an extra hand whilst travelling can use all Uber products available in their area, we have developed two dedicated products for those who need a little extra assistance.

Introducing Uber Access and Uber Assist; created with you in mind, providing highly rated, experienced drivers who can offer an enhanced service.

Uber Assist

What is Uber Assist?

Uber Assist is an option for those who need additional assistance in a standard UberX vehicle. This product is great for older people, riders travelling with assistance animals, those who have visual or hearing impairments, or riders with foldable wheelchairs.

Where is Uber Assist available?

Uber Assist is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, Brighton, Sheffield, Edinburgh, Glasgow, Nottingham, Cardiff, Bristol, Southampton and Portsmouth.

How much is Uber Assist?

This product is priced exactly the same for riders as UberX, however, the service fee for drivers for all Assist trips is a reduced rate of 15%.

What are the vehicle requirements?

All vehicles accepted on UberX are eligible for Uber Assist. There are no additional vehicle requirements.

Who can join?

Drivers who have completed 150+ trips (500+ for London) and maintain a rating of 4.7 or above are eligible to sign up to Uber Assist once they have completed the free online disability equality training developed by our disability partner Transport for All.

How can I sign up?

If you meet the criteria set out above, all you need to do is complete the online disability equality training. Once you have successfully completed this, you should start receiving Uber Assist trip requests within 48 hours. You can access the training via this link.

Why sign up to Uber Assist?

Help disabled and older people move around cities with ease, earn more through the lower service fee of 15% for Assist trips, and receive free disability equality training.

Uber Access

What is Uber Access?

Uber Access is our forward-facing wheelchair accessible product. All Uber Access vehicles are fully wheelchair accessible and are available for riders in foldable and non-foldable wheelchairs that cannot fit in an UberX vehicle.

Where is Uber Access available?

Uber Access is currently available in London, Manchester, Birmingham, Wolverhampton, Leeds, Bradford, Newcastle, Liverpool, and Brighton. 

How much is Uber Access?

This product is priced exactly the same for riders as UberX. However, the service fee for drivers for all Access trips is a reduced rate of 15%.

What are the incentives?

As an Access partner, you’ll be eligible for Uber Access incentives. These include a weekly incentive starting from £150, a per-trip incentive of £5 for each Access trip, and a long pickup reward for trips with an ETA of more than 10 minutes. Please contact Support to get the full incentive terms and conditions for your city.

What are the vehicle requirements?

You need a forward-facing wheelchair accessible vehicle (WAV) to drive on Uber Access. You can either purchase a WAV or rent one. More information and different vehicle options are available on PartnerPoint

If you choose a WAV that also qualifies for UberXL trips, and XL is available in your location, you may have additional earning opportunities as you may be able to take UberX, Access, Assist and XL trips. 

If you’re looking to sign up to Access with a vehicle not rented via one of our partners on PartnerPoint, you will need to first attend a physical inspection of your vehicle in your nearest Greenlight Hub. Alternatively, you may be asked to provide a conversion certificate for your vehicle.

Who can sign up?

Drivers who have completed 150+ trips (500+ for London), maintain a rating of 4.7 or above, and own or rent a WAV are eligible to sign up to Uber Access after completing the free online disability equality training developed by Transport for All. Please note that onboarding for Uber Access is currently closed in some cities (Brighton, Leeds, Birmingham, Newcastle).

How can I sign up?

If you meet the criteria set out above, the first step is to complete the online disability equality training. In order to sign up for Uber Access, you need to complete two online training courses. Click here to access the relevant training.

Once you have successfully completed this and you have collected a WAV through one of our PartnerPoint WAV rental partners, you should then start receiving Access trip requests within 48 hours. 

If you want to use a vehicle that has not been provided by one of our PartnerPoint WAV rental partners, you will need to book a WAV physical inspection in your nearest Greenlight Hub. You can do this via the app: Book an appointment > Managing account > I need to complete a vehicle inspection in the Hub > Uber Access.

What is the WAV physical inspection?

This is a 15min session during which you need to demonstrate using your vehicle, and how you onboard and secure a wheelchair user in it. In order to complete this successfully, your vehicle needs to have all required equipment in good working condition and you need to show that you can secure the wheelchair user safely. See the following video for more guidance on this process.

Why sign up to Uber Access?

Help disabled and elderly people move around cities with ease, earn more through the lower service fee of 15% for Access trips, and receive free disability equality training. An additional benefit for all drivers in London is the fact that all WAVs are currently exempt from paying congestion charges.

FAQs