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Local compliance

With Uber, you have the opportunity to be your own boss. However, it's important you be aware of and comply with the following national and local legal requirements.

Display the trade dress

Under local regulations for Washington, D.C., all partners must display an Uber decal on their vehicle while online. Place it on your rear passenger window facing outward. You can remove it when you decide to go offline and save it for the next time. Pro Tip: keep the paper it comes with to place your sticker on when not in use.

Once you become an Uber partner, we will mail you a decal. You should receive it within 7 business days. If you ever need a new decal after you become a partner, you can request a new one be mailed to you. You can also pick one up at your local Greenlight Hub.

Need a temporary decal? Print one at home here.

Accessibility

Uber is committed to providing safe and reliable transportation for everyone, in the DMV and across the world. Find out more about our efforts to make transportation more accessible to people with disabilities.

Learn more about accessibility here

Non-discrimination policy

Uber and its affiliates seek to ensure that safe, reliable, and high-quality transportation options are available to everyone. Uber and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law. Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Drivers are also prohibited from discriminating against riders with whom they have been matched based on the rider’s pickup or drop-off location

Uber has a zero tolerance policy against all forms of discrimination, and any rider or driver found to have violated this prohibition will lose access to the Uber platform.

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Service animals

Under the Americans with Disabilities Act and other applicable laws, service animals must be permitted to accompany riders with disabilities. We expect all partners to conduct themselves in a legally compliant manner.

  • If we receive rider complaints that you refused to abide by the law and transport a service animal, you will lose access to the Uber platform.
  • If you are unsure whether an animal is a service animal, you should ask the rider. If they say it is a service animal, you must abide by the law and accept it.

As always, riders are responsible for cleanup fees for damage to the interior or exterior of the vehicle that may occur during a ride. Please take and send us pictures of such damage if cleanup is required.

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Do not accept a street hail

You may not accept street hails (a request for a trip that is not made through the app). Soliciting and/or accepting street hails is a violation of our policy and local and state law.

If you violate this policy, you will face severe legal consequences, and you may lose access to the Uber platform.

Use your mobile device safely

You should always operate your smartphone, including any phones with the Uber app, in a manner consistent with local and state laws.

Virginia has specific restrictions on using mobile devices while driving.

Vehicles with liens against them

If you conduct pickups in Virginia and the vehicle that you plan to use to transport passengers for our TNC has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.

Hours on the road

Virginia law requires that no TNC partner shall operate a motor vehicle for more than 13 hours in any 24-hour period.

Bicycle and pedestrian safety

Partners must obey all local traffic laws, including laws related to blocking crosswalks or intersections and laws related to driving or stopping in bicycle lanes.

Click here for a summary of bicycle and pedestrian traffic regulations in the District of Columbia.

Click here for a summary of what you should know, as a driver, about bicyclists and pedestrians in the District.

Notify us of any changes

You are required to notify us of any change in the your driver’s license status, motor vehicle registration, or motor vehicle insurance as well as any arrest or charge for a crime or driving offense, including any arrest or charge that would require you to register on the Sex Offender and Crimes Against Minors Registry or on the US Department of Justice's National Sex Offenders Public Website.

Maryland regulations require that any Uber partner arrested or convicted of a crime notify Uber within 3 business days of the arrest or conviction. You can notify Uber here.

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