Don't accept street hails
You may not accept street hails (a request for a trip that is not made through the app). Soliciting and/or accepting street hails is a violation of our policy and local and state law.
If you violate this policy, you will face severe legal consequences, and you may lose access to the Uber platform.
Display your Uber vehicle decal
Under local regulations for Virginia, all partners must display an Uber decal on their vehicle while online. Place it on your rear passenger window facing outward. You can remove it when you decide to go offline and save it for the next time. Pro Tip: keep the paper it comes with to place your sticker on when not in use.
Once you become an Uber partner, we will mail you a decal. You should receive it within 7 business days. If you ever need a new decal after you become a partner, you can request a new one be mailed to you. You can also pick one up at your local Greenlight Hub.
Need a temporary decal? Print one at home here.
Uber expects partners to comply with all state, federal and local laws governing the transportation of riders with disabilities. A transportation partner’s violation of the laws governing the accommodation of riders with disabilities, including with respect to the use of service animals, constitutes a breach of the parties’ Licensing Agreement.
Accordingly, service animals must be accommodated in compliance with accessibility laws. Additionally, partners are expected to accommodate riders using walkers, canes, folding wheelchairs or other assistive devices to the maximum extent possible.
Any report of discrimination will result in temporary account deactivation while Uber reviews the incident. Confirmed violations of the law with respect to accommodation of riders with disabilities may result in permanent loss of access to the Uber platform.
If you encounter a rider in need of a wheelchair accessible vehicle and you are unable to accommodate them, contact one of the following providers:
- Richmond Traveler – 804-908-8888
- DZF Transport – 540-376-1492
Uber and its affiliates seek to ensure that safe, reliable, and high-quality transportation options are available to everyone. Uber and its affiliates therefore prohibit discrimination against riders or drivers based on race, religion, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other characteristic protected under applicable federal or state law.
Such discrimination includes, but is not limited to, refusing to provide or accept services based on any of these characteristics. Drivers are also prohibited from discriminating against riders with whom they have been matched based on the rider’s pickup or drop-off location. Any rider or driver found to have violated this prohibition will lose access to the Uber platform.
Proof of insurance
You must carry proof of your personal insurance with you in your vehicle at all times. If you are involved in an accident or pulled over by law enforcement, you may also need to show a copy of the Rasier policy Certificate of Liability Insurance.
You can find a copy in your app by going to your account page, selecting Waybill and then clicking the "Certificate of Insurance" link at the bottom of the page. It is important that you understand how to access this policy. Reach out to your city team with any questions.
Under the Americans with Disabilities Act and other applicable laws, service animals must be permitted to accompany riders with disabilities. We expect all partners to conduct themselves in a legally compliant manner.
- If we receive rider complaints that you refused to abide by the law and transport a service animal, you will lose access to the Uber platform.
- If you are unsure whether an animal is a service animal, you should ask the rider. If they say it is a service animal, you must abide by the law and accept it.
As always, riders are responsible for cleanup fees for damage to the interior or exterior of the vehicle that may occur during a ride. Please take and send us pictures of such damage if cleanup is required.
Inform us of any changes
Virginia law requires you to notify us of any change in the your driver’s license status, motor vehicle registration, or motor vehicle insurance as well as any arrest or charge for a crime or driving offense, including any arrest or charge that would require you to register on the Sex Offender and Crimes Against Minors Registry or on the US Department of Justice's National Sex Offenders Public Website. Please contact Uber as soon as any of these changes occur. If we learn that you failed to notify us, you may be subject to immediate deactivation.
Mobile device safety
You should always operate your smartphone, including any phones with the Uber app, in a manner consistent with local and state laws. Virginia has specific restrictions on using mobile devices while driving.
Consult appropriate professionals
We recommend that partners consult with appropriate professionals and authorities regarding the possible financial and contractual consequences of operating on the Uber platform, including consequences for personal income tax and tangible personal property tax liabilities, personal insurance coverage, and financing agreements with vehicle lienholders.
Vehicles with liens against them
If the vehicle that you plan to use to transport passengers for our TNC has a lien against it, you must notify the lienholder that you will be using the vehicle for transportation services that may violate the terms of your contract with the lienholder.
Hours on the road
Virginia law requires that no TNC partner shall operate a motor vehicle for more than 13 hours in any 24-hour period.
Safety screening criteria
- Before authorizing an individual to act as a TNC partner, and at least once every two years after authorizing an individual to act as a TNC partner, a transportation network company shall obtain a national criminal history records check of that person. The safety screening shall include (i) a Multi-State/Multi-Jurisdiction Criminal Records Database Search or a search of a similar nationwide database with validation (primary source search) and (ii) a search of the Sex Offender and Crimes Against Minors Registry and the U.S. Department of Justice's National Sex Offender Public Website. The person conducting the background check shall be accredited by the National Association of Professional Background Screeners or a comparable entity approved by the Department.
- Before authorizing an individual to act as a TNC partner, and at least once annually after authorizing an individual to act as a TNC partner, a transportation network company shall obtain and review a driving history research report on that person from the individual's state of licensure.
- Before authorizing an individual to act as a TNC partner, and at least once every two years after authorizing a person to act as a TNC partner, a transportation network company shall verify that the person is not listed on the Sex Offender and Crimes Against Minors Registry or on the U.S. Department of Justice's National Sex Offender Public Website. A transportation network company shall not authorize an individual to act as a TNC partner if the required criminal history records check reveals that the individual:
- Is a person for whom registration with the Sex Offender and Crimes Against Minors Registry is required pursuant to Chapter 9 (§ 9.1-900 et seq.) of Title 9.1 or is listed on the U.S. Department of Justice's National Sex Offender Public Website;
- Has ever been convicted of or has ever pled guilty or nolo contendere to a violent felony offense as listed in subsection C of § 17.1-805, or a substantially similar law of another state or of the United States;
- Within the preceding seven years has been convicted of or has pled guilty or nolo contendere to any of the following offenses, either under Virginia law or a substantially similar law of another state of of the United States: (i) any felony offense other than those included in subdivision 2; (ii) an offense under § 18.2-266, 18.2-266.1, 18.2-272, or 46.2-341.24; or (iii) any offense resulting in revocation of a driver's license pursuant to § 46.2-389 or 46.2-391; or
- Within the preceding three years has been convicted of or has pled guilty or nolo contendere to any of the following offenses, either under Virginia law or a substantially similar law of another state or of the United States: (i) three or more moving violations; (ii) eluding a law-enforcement officer, as described in § 46.2-817; (iii) reckless driving, as described in Article 7 (§ 46.2-852 et seq.) of Chapter 8; (iv) operating a motor vehicle in violation of § 46.2-301; or (v) refusing to submit to a chemical test to determine the alcohol or drug content of the person's blood or breath, as described in § 18.2-268.3.