Products

Denver uberPOOL FAQs

April 26, 2016 / Denver

uberPOOL is an option that lets you share your ride—and share the cost—with someone else nearby. An uberPOOL match, which pairs you with another rider going the same direction, only adds a few minutes to your trip, but the fare is always cheaper than uberX, regardless of whether you’re paired. Guaranteed.



How does it work?

Riders interested in a cheaper ride and happy to share the journey with someone else headed in the same direction should first select the “uberX” option in the app. They can then enter their pick-up location and destination, as well as how many seats they will need. Select the “shared option” to request an uberPOOL –– the fare will be guaranteed upfront! Whether they are first or second into the car, Uber will ensure that riders are never taken more than few minutes out of their way. Uber’s product safety features will be on before, during and after the ride, like GPS tracking, 2-way feedback and the ability to share trip details with family and friends to let them know you’re on your way.

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How much will it cost?

uberPOOL will be as much as 40% less than uberX and always the most affordable option.  When you input your final destination in the app, you’ll receive an upfront cost of the fare.  What you see is what you pay.

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Does surge pricing apply to uberPOOL?

Surge pricing applies to uberPOOL trips.  Even when surge pricing is in effect, you’ll receive a guaranteed fare before requesting, so you always know exactly what you’ll pay.

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What if I don’t match with another rider?

If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

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Can I bring other people?

Feel free to bring a friend! To make sure there’s enough room for everyone, right now we can only allow 2 riders per pickup.

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How is my co-rider chosen?

Co-riders are matched according to similar pickup locations and destinations—we’re always aiming to take you on the most efficient route based on your request. Once you start your uberPOOL trip, you can’t ask the driver to cancel on the other rider.

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What type of car will I get?

You’ll share one of the vehicles that’s otherwise available on uberX.

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How long will it take? Will I go out of my way?

We match riders in a way that does not significantly increase total trip time. If there is no rider near you with a similar route, you’ll get a solo ride, just like taking uberX.

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I was picked up first—why was I dropped off second?

We map the route to be the most efficient possible. That means that sometimes you will be picked up first and dropped off second, but your total trip time will not be significantly longer than it would on a solo uberX trip.

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Can I bring luggage?

Yes, you can. But remember there will need to be room for another person and their belongings in the car.

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How long will the driver wait for me?

Please be prepared to meet your driver as soon as the car arrives. As a courtesy to your co-rider, your driver will only wait 2 minutes. If your driver has to wait for more than 2 minutes, the driver can move on without you, and you will be charged a $5 no-show fee. If you have to cancel before your driver arrives, there will be a cancellation fee.

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Can I change my destination or pickup location?

Because we use your pickup location and destination when matching you with another rider, you cannot change either once you’ve requested the trip.

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Where and when is uberPOOL available?

For now, uberPOOL will be available 24/7 for trips that begin and end in the below map area.

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How do I report issues?

You can report an issue by selecting HELP from your app menu.

With any new product it takes a bit of time from introduction to full scale operations. We look to our riders and driver-partners to help us test this innovative new product, and provide us with any feedback that can help make the experience—from trip routes to match rates to pick-up times—as seamless as possible. The more riders who use the product, the better the experience will be.