Uber Assist

Uber Assist is designed to provide light kerb-to-kerb assistance for riders with different accessibility needs on their trip, including people with disability, older Australians, pregnant women, and individuals who are injured or unwell.

Drivers offering Assist trips complete training on how to best support riders. This includes getting out of the car at pickup and drop-off, and, if requested, providing light physical assistance to help you safely get in and out of the car. Drivers can also help with loading and unloading bags or mobility aids, such as folding wheelchairs or walkers, that can fit in the boot of a standard sedan once folded or taken apart.

Please note that drivers are not expected to help riders with other daily tasks.

Uber Assist currently doesn’t include drivers who offer a Wheelchair Accessible Vehicle (WAV) option. However, if your wheelchair or mobility aids can be folded or taken apart to fit in the boot of a car, then Uber Assist might be a suitable choice.

Uber Assist fares are calculated the same way as Uber X, with an extra $5 Driver Assistance Fee added on top of the total trip fare. This fee acknowledges the extra time and support that might be needed. Please note, drivers keep 100% of the Driver Assistance Fee.

Uber Assist is currently available in all major cities. Check the app to see if it's available in your area.

Drivers providing Uber Assist trips are highly rated, experienced, and have completed additional disability awareness training modules. This training helps driver-partners understand different disabilities and how they can affect riders when travelling. It also offers guidance on how they can provide thoughtful, practical support and accommodate common mobility aids, such as a folding wheelchair or walker.

You can customise your accessibility settings in the app (select Account > Settings > Accessibility), including:

• Self Identification:
• Pick-Up Coordination:

If a driver doesn't meet expectations, you can report the issue through the Help Centre in the Uber app.

Yes, all drivers are legally required to accept riders with assistance animals. You can find out more about Uber’s assistance animal policy here.

Yes, you can pay for your loved ones and easily track their status and ETA when you invite them to join your Family Profile.

Find out more about Family Profiles here.

Find out more about requesting trips for guests here.

Uber Assist provides kerb-to-kerb support and does not include door-to-door service.