Introducing a new transportation booking option
As part of our commitment to help more Australians go anywhere by offering more ways to ride with Uber, you can now call us on 13-UBER (13 82 37) to request a ride on demand or in advance.
13-UBER is a ride-requesting service only. If you require customer service help, please visit help.uber.com or use the ‘Help Centre’ in the app.
Looking for transportation near you?
Our solution to your transportation needs starts before your ride begins. Learn how Uber helps you get around with ease so you can stay independent.
Cashless payments
Skip reaching for your wallet and instead pay automatically with the debit or credit card connected to your account.
Driver screenings
Safety matters from pick-up to drop-off. Every driver is screened before their first trip.
Flexible ride options
From stylish sedans to large SUVs, you have choices. We’ll help you find the right one for your needs.
How it works
1. Call us
Call 13-UBER (13 82 37) from a phone that can accept texts¹. An Uber team member will help you set up your account, if you don't already have one, and request a ride.
When setting up your account, you will add a payment method. Don’t worry – you won’t be charged for calling us; we’ll charge your payment method on file after you complete a successful trip. To help keep your personal information safe and secure, make sure to use only this phone number when calling to request a ride.
2. Ride stress-free
You can either call the moment you need a ride or call ahead to request a ride up to 90 days in advance, giving you more certainty so you can relax on the day of your trip.
3. Receive trip details by text
After your phone call, we’ll send you a text with details about your confirmed trip and the driver picking you up, including their name, car type, license plate number, and estimated time of arrival. You will also receive a text when your driver arrives at your pickup location.
4. Your safety is a top priority
Before you get in your ride, check that your driver’s name, licence plate number and car make and model match the details you received by text. Everyone who drives with Uber is screened before their first trip.²
Reserve a trip with 13-UBER
For when you know you need to be somewhere – medical appointments, flights, weddings – call 13-UBER for trips up to 90 days in advance.
Always the ride you want
Request a ride, hop in and go
Experience Uber Comfort
Choose Uber Comfort to be matched with more experienced, top-rated driver-partners who have newer, mid-sized cars. All Uber Comfort Drivers have completed at least 500 trips and maintain a minimum rating of 4.85.
Frequently asked questions
- How much does using 13-UBER cost?
The cost of your ride will vary based on a few factors. When you call us, we'll let you know your options and the cost before we confirm your ride.
- When can I use 13-UBER?
We currently have team members ready to receive your requests for a ride 7 days a week, from 5am to 8pm local rider time.
- Can I call from a landline?
You cannot use the service from a landline phone. You will need to call from a phone that can receive text messages.
- How long before I need a ride do I need to call to request my ride?
We recommend being ready to meet your driver as soon as you call 13-UBER – it’s that fast.
- What if I need to cancel my ride?
Give us a call back at 13-UBER.
- If I request a ride somewhere, will I be able to get a ride home?
You can either reserve your return trip in advance or call us back on 13-UBER (between 5 am to 8 pm local time) once you’re ready to leave.
- Can I schedule a ride?
You can now prebook a ride with 13-UBER up to 90 days in advance.
- What if I want to pay in cash?
Uber is a cashless service. When you call us to request a ride, we’ll help you set up an account and make sure you have a debit or credit card on file with us to pay for your trip.
- Who is going to pick me up?
You will receive information about your driver in a text after requesting your trip. All drivers receive an annual background check.
- Can I request a ride for others?
At this time, account holders can only request for themselves through the 13-UBER service. You must call using the phone number registered with the account. You can still make trip requests for others through the Uber app.
- Can I take a trip with multiple destinations?
At this time, multiple-destination trips are not available through 13-UBER, but you can request a trip with multiple destinations in the Uber app.
- (VIC only) Can I use Multi Purpose Taxi Program (MPTP) on 13-UBER?
Yes. All you need to do is submit your details here once you have created an Uber account.
- What can I do if I have a question that isn't addressed here?
13-UBER is a ride-requesting service only. If you require customer service help, please visit help.uber.com or use the ‘Help Centre’ in the app.
13-UBER is available in Australia where Uber is available. Do not use any phone number other than 13-UBER (13 82 37) to request a ride. 13-UBER is not a customer service line. If you need help, visit us at help.uber.com.
¹Call charges may apply based on your local carrier
²Depending on the city's applicable regulations, laws and practices, the background check may include an entire adult history, beginning at the age of 18.
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