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Why ride with Uber Assist

Fast, affordable rides

When and where Uber Assist is available, request rides on demand and fit them around your life, not the other way around.

A helping hand

Every Uber Assist driver has completed an independent training from a third-party organisation about how to help riders into vehicles.

Room for assistive devices

Drivers can help load and unload assistive devices that can fit in the trunk of a standard sedan once folded or disassembled.

How to ride with Assist

1. Request

Open the app and enter your destination in the "Where to?" box. Once you confirm that your pickup and destination addresses are correct, select Assist at the bottom of your screen (a promo code is required in some cities). Then tap Confirm Assist.

If an Assist driver is available and accepts your ride request, you’ll be able to track their arrival on the map in your app.

2. Ride

Please make sure you’re getting into the right car with the right driver by matching the licence plate, car make and model, and driver photo with what’s provided in your app. Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.

3. Exit the vehicle

You'll be automatically charged through your payment method on file, so you can exit the vehicle as soon as you arrive. Remember to rate your driver to help keep Uber safe and enjoyable for everyone.

Uber price estimator

Sample rider prices are estimates only and do not reflect variations due to discounts, geography, traffic delays or other factors. Flat rates and minimum fees may apply. Actual prices for trips and scheduled trips may vary.

FAQ

  • Yes. Drivers have a legal obligation to provide service to riders with service animals. For more information, please see Uber's Service Animal Policy.

  • Simply set your pickup location to their pickup spot and choose the Uber Assist option where available. Request a ride, then get in touch with your driver through the app to let them know they’ll be picking up someone else. You can then share the trip information with your friend or family member so they can track the driver’s location.

  • Uber Assist is currently available in more than 40 cities around the world. See what ride options are available in your city.

Want to ride with Assist?

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The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It’s subject to change and may be updated without notice.