The ride options on this page are a sample of Uber’s products, and some might not be available where you use the Uber app. If you check your city’s web page or look in the app, you’ll see what rides you can request.
We’re committed to developing solutions that support everyone’s ability to easily move around their communities. With Uber Assist, certified drivers give special assistance to riders who may need extra help.
Why ride with Uber Assist
Fast, affordable rides
When and where Uber Assist is available, request rides on demand and fit them around your life, not the other way around.
A helping hand
Every Uber Assist driver has completed an independent training from a third-party organisation about how to help riders into vehicles.
Room for assistive devices
Drivers can help load and unload assistive devices that can fit in the trunk of a standard sedan once folded or disassembled.
How to ride with Assist
Open the app and enter your destination in the "Where to?" box. Once you confirm that your pickup and destination addresses are correct, select Assist at the bottom of your screen (a promo code is required in some cities). Then tap Confirm Assist.
If an Assist driver is available and accepts your ride request, you’ll be able to track their arrival on the map in your app.
Please make sure you’re getting into the right car with the right driver by matching the licence plate, car make and model, and driver photo with what’s provided in your app. Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
3. Exit the vehicle
You'll be automatically charged through your payment method on file, so you can exit the vehicle as soon as you arrive. Remember to rate your driver to help keep Uber safe and enjoyable for everyone.
Frequently asked questions
- Is my service animal allowed in the car with me?
- Can I request an Uber Assist trip for a family member or friend?
Simply set your pickup location to their pickup spot and choose the Uber Assist option where available. Request a ride, then get in touch with your driver through the app to let them know they’ll be picking up someone else. You can then share the trip information with your friend or family member so they can track the driver’s location.
- Where is Uber Assist available?
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The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region or city. It is subject to change and may be updated without notice.