We’re committed to developing solutions that support everyone’s ability to easily move around their communities. With Assist, certified drivers give special assistance to riders who may need extra help.
When and where Assist is available, request rides on demand and fit them around your life, not the other way around.
Every Assist driver has completed an independent training from a third-party organization on how to help riders into vehicles.
Drivers can help load and unload assistive devices that can fit in the trunk of a standard sedan once folded or disassembled.
Open the app and enter your destination in the "Where to?" box. Once you confirm that your pickup and destination addresses are correct, select Assist at the bottom of your screen (a promo code is required in some cities). Then tap Confirm Assist.
If an Assist driver is available and accepts your ride request, you’ll be able to track their arrival on the map in your app.
Please make sure you’re getting into the right car with the right driver by matching the license plate, car make and model, and driver photo with what’s provided in your app. Your driver has your destination and directions for the fastest way to get there, but you can always request a specific route.
You'll be automatically charged through your payment method on file, so you can exit the vehicle as soon as you arrive. Remember to rate your driver to help keep Uber safe and enjoyable for everyone.
Simply set your pickup location to their pickup spot and choose the Assist option where available. Request a ride, then get in touch with your driver through the app to let them know they’ll be picking up someone else. You can then share the trip information with your friend or family member so they can track the driver’s location.
The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.