Your guide to driving with Uber Pool
With Uber Pool, riders going in the same direction can choose to share a ride. Uber finds the best route to pick up multiple riders during an Uber Pool trip. This means more time driving and less time waiting for your next trip request.
How Uber Pool works
Receive an Uber Pool request
When you get a request, you’ll see an indicator that the rider has chosen Uber Pool, which means they’re happy to share their trip with other riders.
Pick-ups
Head towards the first pickup address. When you arrive at the pickup location, start the 2-minute countdown timer. If your riders don’t turn up within 2 minutes, you can cancel the trip and select Rider no-show in the Uber app. You can then check cancellation fee amounts for your area in the Fares section of your partner dashboard. Follow the suggested route shown in the app
Receive an extra Uber Pool request
On the way to your passenger’s destination, you might get another request added to your Uber Pool trip. Navigation will update automatically, and it could direct you to pick up the next rider before dropping off the first one.
Drop off passengers
You should drop off riders in the order that the app shows. The order of pickups and drop-offs is based on the route and where everyone’s heading. It’s possible that your second rider might get dropped off before your first rider. Once you’ve dropped off all riders, you can give each passenger a rating.
How your fares are worked out
- Fares are based on time and distance — from your first pickup to your last drop-off
- You earn an extra fare for every rider you pick up after the first
- Your Pool fare is usually equal to or higher than a similar UberX trip in time & distance — and each extra rider adds an additional fare on top, boosting your earnings as trips are shared
- Less waiting between trips — Pool keeps you moving with pre-matched riders
- Surge applies to Pool trips, and each rider counts towards your promotions and Quests
- Tips — each rider can tip separately
- Wait time at pickups is included in your earnings
Frequently asked questions
- How many riders are in each Uber Pool request?
Riders can currently only request an Uber Pool trip for themselves. Each rider will only be matched with up to two other riders, so there will be a maximum of three riders in the vehicle at any one time.
- Do I have to use Uber’s navigation?
You can use your preferred navigation app, but Uber’s in-app navigation is strongly recommended for Uber Pool trips. With Uber's navigation, you'll automatically see riders added to your Uber Pool trip without any extra taps, making your experience smooth and hassle-free. Head to Settings in your Driver app and tap Navigation to change these preferences.
- What if my rider wants me to decline an additional passenger pick-up?
You can politely remind the rider that they’ve chosen to share their ride with other passengers for a cheaper fare. If they’d rather have a private ride or are running late, you can offer to end their trip early and suggest they request an UberX for a private and direct ride.
- What if my rider wants to change their destination?
Uber Pool dropoff locations are set because Uber matches riders based on where they’re picked up and dropped off. Changing the destination will impact the other passengers in the car. If they insist, you can offer to end their trip early and suggest they request a new Uber Pool with their updated destination or book an UberX.
- What happens if a rider isn’t at the pickup spot?
Consider waiting a minute before calling the rider. If they still haven’t turned up after 2 minutes, you can cancel the trip, select Rider no-show, and move on. You’ll see a cancellation fee in your pay statement.
- How are my earnings connected to what a rider pays for an Uber Pool trip?
Your earnings are calculated based on fixed per-minute and per-kilometre rates starting from when the first rider gets in your car to when the last rider gets out. Any promotions or discounts the rider uses won't affect your earnings.
- What happens if I only have one rider during an Uber Pool trip?
You’ll always earn the time, distance, base fare, and any applicable surge pricing for the entire duration of the trip. In this case, you’ll be paid from the time the rider gets in your car to when they get out.
- Who can drive Pool?
To access Pool trips you need: A minimum driver rating of 4.85, and at least 20 completed trips
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Explore
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Opportunities by city