Your guide to UberPool
With UberPool, riders heading in a similar direction can choose to share a ride. The Uber app finds an efficient route to pick up multiple riders along an UberPool trip. This means you can spend more time driving and less time waiting for your next trip request.
Why have we launched UberPool?
UberPool gives riders the option to share their ride for a more affordable price, which means more riders can take Uber more frequently. In areas where UberPool is available, we’ve seen more trips and riders, which can mean less downtime for partners.
How UberPool works
Taking an UberPool trip
Receive an UberPool request
When you’re online in an UberPool service area, you may receive an UberPool request. On the request screen, you'll see that the rider has selected ‘Pool’. If you’d like to accept, tap the screen to accept the request as you usually would.
Pick up the rider
Drive towards the first pickup address. When you reach the pickup location, the app will automatically begin a 2 minute countdown timer. With UberPool in Australia, riders walk to the pickup spot, so we recommend giving them a call after 1 minute waiting. If your riders don’t show up within 2 minutes, you can cancel the trip and select ‘rider no-show’ in the app.
Receive an additional UberPool request
En route to your rider’s destination, you may get another request added to your UberPool trip. This request may happen before the other rider is picked up or dropped off. The additional rider will be automatically accepted and navigation will be updated automatically, so we recommend using the in-app navigation to reduce back-and-forth between additional apps.
Drop off riders and rate the trip
The order of pickups and dropoffs is based on the route and where everyone is heading, so be sure to pick up and drop off riders in the order that the app displays, which may not be in the order they were picked up.
Reminder: Riders may be asked to walk a little bit from the dropoff spot to their final destination, so feel free to remind them of this if they ask.
Once you’ve dropped off all riders, you can assign a rating to each rider who was on the UberPool trip.
How fares are calculated
When you accept an UberPool request, you’ll see the upfront fare for that trip plus the applicable Uber service fee, in your current trips. You will also see this for every additional UberPool rider that is added to the trip.
Like other upfront fares, UberPool upfront fares are calculated using factors that typically affect the price of a trip, including the expected time, traffic patterns and distance, as well as surge when demand is high. However, instead of applying the same base fare, time, and distance rates that currently exist in your city for UberX, a discounted rate will be applied for UberPool.
UberPool fares are a % less than UberX fares, and this % varies depending on the time of day of day. The aim is to keep UberPool earnings comparable with UberX. This means that UberPool fares will be lowest at peak hours when you’re most likely to have multiple riders matched on one trip, and the highest at times of day when matches are less likely.
Understanding the details
The goal with UberPool is to have multiple riders added to the same trip, which means you could have several riders paying you a fare at the same time. This gives you the opportunity to earn more than what you would have earned on the comparable UberX trip.
Some UberPool trips will be able to match multiple riders together better than others. The more time different riders, each on their own unique journey, spend sharing the same trip, the higher your fare will generally be. In some cases, such as an UberPool trip that is not matched with any additional riders, the fare you receive could be less than the comparable UberX fare.
Sliding service fee
To help keep your earnings from UberPool trips comparable with those from UberX, the service fee for UberPool varies for each requesting rider.
The service fee for the first rider will typically be the lowest, and the service fees for additional riders added to the trip will vary based on several factors, such as how many different riders are picked up on the same trip and how much of the overall trip has multiple riders.
Situation 1: driver cancels
When a driver-partner arrives at their rider’s pickup location for an UberPool trip, the app will begin a 2 minute countdown timer. Because some riders will be asked to walk to the pickup spot, we recommend driver-partners wait 1 minute before calling their rider. If their rider doesn’t show up within 2 minutes, a driver-partner can cancel the trip and select ‘rider no-show’ in the app. In this case, the driver-partner will receive a cancellation fee (less Uber’s service fee).
Situation 2: rider cancels
If a rider cancels an UberPool trip they’ve requested after the request is accepted and their driver is heading towards them and is near the pickup point, the driver-partner will receive a cancellation fee (less Uber’s service fee).
Frequently Asked Questions
- What if the rider is not at the pickup location?
- What do I do if the rider asks me to come to a different pickup location?
- What if a rider wants to change their drop-off location?
- How are tolls calculated in an UberPool trip?
- Do ratings work differently for UberPool trips?
- Do riders give reasons for their rating?
- How do upfront fares work with UberPool?
- How does the service fee work with UberPool trips?
- Can I opt out of UberPool?
- I’ve heard of UberPool in other markets, is this the same thing?
- Do I have to use Uber’s navigation?
- How many riders are there per UberPool request?
- What if the number of people at the pickup spot does not match the number of people in the request?
- What do I do if a rider cancels?
- I’m new to Uber, why am I not receiving UberPool trips?
- What does UberPool look like from the rider side?
- Can I turn the auto-accept feature off?
- What if my rider wants me to decline an additional passenger pick-up?
- What if my rider requests UberPool by mistake?
Still have questions?
- Is UberPool available at the Domestic terminal, or only International?
- Can I lose my spot in the virtual queue?
- What happens if riders have multiple bags or suitcases?
- What happens if my rider books for one rider but takes a friend?
- What happens if I already have a rider in my car and the next rider keeps us waiting?
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
*Indicative and informative estimation. Average calculated based on real data from independent driver partners using the Uber Pool option on the Uber application for the last 6 months in France. The average may vary according to the individual activity of each driver and seasonal trends in rider demand.