UberPool in the New Driver App

In April, we announced the complete redesign of the Driver app. A small number of driver-partners in Australia have the new app and, while there are many similarities to the current driver app, things may look a little different.

To help you best prepare for UberPool trips, we’ve put together this page so you can familiarise yourself with what to expect.

1. You receive an UberPool request: When you’re online in an UberPool service area, you may receive an UberPool request. On the request screen, you’ll see that the rider has selected ‘POOL’. If you’d like to accept, tap the screen to accept the request as you usually would.

2. Pick up the rider: Drive towards the first pickup address. When you reach the pickup location, the app will automatically begin a 2 minute countdown timer. In Australia, with UberPool riders walk to the pickup spot, so we recommend giving them a call after 1 minute waiting. If your riders don’t show up within 2 minutes, you can cancel the trip and select ‘Rider isn’t here’ in the app.

3. Receive an additional UberPool request: En route to your rider’s destination, you may get another request added to your UberPool trip. This request may happen before the other rider is picked up or dropped off. The additional rider will be automatically accepted and navigation will be updated automatically, so we recommend using the in-app navigation to reduce back-and-forth between additional apps.

4. Drop off riders: The order of pickups and dropoffs is based on the route and where everyone is heading, so be sure to pick up and drop off riders in the order that the app displays, which may not be in the order they were picked up.

Reminder: Riders may be asked to walk a little bit from their dropoff spot to their final destination, so feel free to remind them of this if they ask.

5. Rate the trip. Once you’ve dropped off all riders, you can assign a rating to each rider who was on the UberPool trip.

For more information on UberPool, including information on how fares work and frequently asked questions, head back to the main UberPool page.