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NSW Point to Point Transport Regulations

To ensure you stay safe and compliant on the road, we need to make sure all of our valued driver-partners stay informed on the NSW regulatory requirements. The following is a guide to the NSW Point to Point Transport Regulations, which came into effect on 1 November 2017.

Please take the time to read and understand your obligations under these regulations.

Obligations for rideshare drivers

Displaying your stickers

Local regulations require that when your vehicle is being used to provide a passenger service, you attach a sign that shows you are a hire vehicle. Whenever you’re online, the sticker should be displayed. To help with this, we’ve provided a removable Uber sticker to be displayed on the driver’s side of your rear windscreen whenever you’re driving with the Uber app. If the sticker is not properly displayed, or if it’s visible while you’re not driving with the Uber app, you could be issued with a fine by local authorities.

For more information, or to request an Uber sticker, visit our webpage.

Reporting notifiable occurrences (incidents)

In NSW, Uber has a legal obligation to report all notifiable occurrences, under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

As a driver-partner, you are required, so far as you are reasonably able, to comply with reasonable instructions provided by Uber to ensure we can comply with our obligations under the Act.

There are many different types of incidents that are considered notifiable occurrences. These include:

  • accidents or incidents that result in an injury that is treated by an ambulance or in a hospital;
  • collisions that result in damage that prevents the trip from being completed;
  • mechanical or other faults that prevent the trip from being completed;
  • incidents that result in a complaint being made to police regarding sexual assaults, indecent exposure, actual assault or physical threats or other intimidation;
  • incidents that result in you being charged with a major offence under the Road Transport Act 2013.

If you’re involved in any of the above, the best way to let us know is via the Driver app.

Vehicle inspections and maintenance

To make sure that all vehicles driving with Uber are safe and properly registered for ride-sharing, a safety check (pink slip) must be obtained every year, regardless of vehicle age and regular maintenance must be carried out to specific standards.

Vehicles manufactured between 2008 - 2012 and in 2018 already obtain a pink slip inspection during the annual registration renewal process.

You can find out more info about inspection requirements, including how to get a safety check (pink slip) vehicle inspection, via our Inspections webpage.

Inspections >

Another important aspect of vehicle safety is regular maintenance, and under the NSW Regulations, regular maintenance checks need to be conducted according to your vehicle’s manufacturing recommendations to ensure your vehicle's brakes, seat belts and tyres are in good operating condition. Note you might be contacted to provide vehicle maintenance records including service logbook and mechanic receipts.

You can find more info about vehicle maintenance requirements in the NSW Regulations.

Changes in circumstances

We understand that circumstances change, but it’s important to notify us if there is any reason you are no longer eligible to drive with Uber. For example, if you’re convicted of a disqualifying offence, are no longer licensed to drive in NSW or no longer meet the required medical standards, you let us know immediately.

The NSW Regulations state that this notice must be given within 7 days of you becoming aware of your change in circumstances.

Ongoing eligibility as an Uber driver-partner in NSW

To continue driving with Uber in NSW, you’ll need to continue to meet certain safety standards, which include:

  • You are licenced to drive in NSW
  • You have held an unrestricted Australian driver licence (not a probationary licence) for at least 12 months for more than two years
  • You meet the medical standards required for commercial vehicle drivers
  • You don’t have any disqualifying offences on your criminal or driving record

We need to stay up to date with all of our driver-partners’ abilities to meet safety standards, so we run regular checks on your NSW Driver’s Licence number using the NSW Point to Point Transport Commissioner Industry Portal.

We also use this portal to check against standards relating to driver licence tenure, serious driving offences, medical fitness, previous driver authority cancellation/refusal and serious P2P Regulation safety offences. You’ll be notified is your licence flags any of these issues, and your account may be waitlisted until we can confirm you meet the safety standards.

You won’t be able to drive using the Uber app in NSW if you do not consent to us running checks against your driver’s licence. If you wish to be removed from the Industry Portal, contact Support.

Obligations for passenger services generally

You’ll need to also be aware of some specific offences that fall under NSW regulations regarding:

  • Smoking while driving
  • Offensive behaviour by drivers
  • Assistance animals
  • Soliciting for passengers

It’s up to all NSW driver-partners to understand and follow these regulations so we can continue to provide a safe and reliable service on the Uber platform.

Update to NSW Trip Fares

The NSW Government Passenger Services Levy is part of the new Point to Point Transport Regulations. It will require all point to point transport providers to pay a temporary levy to the NSW Government for each trip taken.

NSW $1.20 Government Levy

The New South Wales Government requires all taxi, rideshare and hire car providers to pay a levy for each trip taken.

To account for the levy, the equivalent amount is added to the fare charged by you to the rider. As such, the levy is added to your rider's fare on your behalf and is subject to GST making the total amount $1.32 including $0.12 GST.

In turn, Uber collects the corresponding amount that is added to the fare charged by you to account for the levy. On this basis, your net earnings for each trip should not be impacted by the levy.

For more information on how to claim the GST credit, please see the ATO website below.