NSW Point to Point Transport Regulations

Local regulations require that when your vehicle is being used to provide a passenger service, you attach a sign that shows you are a hire vehicle. Whenever you’re online, the sticker should be displayed. To help with this, we’ve provided a removable Uber sticker to be displayed on the driver’s side of your rear windscreen whenever you’re driving with the Uber app. If the sticker is not properly displayed, or if it’s visible while you’re not driving with the Uber app, you could be issued with a fine by local authorities.

For more information, or to request an Uber sticker, visit our webpage.

In NSW, Uber has a legal obligation to report all notifiable occurrences, under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

As a driver-partner, you are required, so far as you are reasonably able, to comply with reasonable instructions provided by Uber to ensure we can comply with our obligations under the Act.

There are many different types of incidents that are considered notifiable occurrences. These include:

• accidents or incidents that result in an injury that is treated by an ambulance or in a hospital;
• collisions that result in damage that prevents the trip from being completed;
• mechanical or other faults that prevent the trip from being completed;
• incidents that result in a complaint being made to police regarding sexual assaults, indecent exposure, actual assault or physical threats or other intimidation;
• incidents that result in you being charged with a major offence under the Road Transport Act 2013.

If you’re involved in any of the above, the best way to let us know is via the Driver app.

To keep driving with Uber in NSW, you’ll need to continue meeting certain safety standards, which include:

• You’re licensed to drive in NSW
• You’ve held an unrestricted driver’s licence in any Australian state or territory for at least 12 months within the last 48 months (effective until 1 April 2026, unless revoked earlier). After this, the requirement will revert to 12 months within the last 24 months.
• You meet the medical standards required for commercial vehicle drivers
• You don’t have any disqualifying offences on your criminal or driving record

We need to stay up to date with all our driver-partners’ ability to meet safety standards, so we run regular checks on your NSW Driver’s Licence number using the NSW Point to Point Transport Commissioner Industry Portal.

We also use this portal to check against standards relating to driver licence tenure, serious driving offences, medical fitness, previous driver authority cancellation/refusal and serious P2P Regulation safety offences. You’ll be notified if your licence flags any of these issues, and your account may be waitlisted until we can confirm you meet the safety standards.

You won’t be able to drive using the Uber app in NSW if you don’t consent to us running checks against your driver’s licence. If you want to be removed from the Industry Portal, contact Support.

The New South Wales Government requires all taxi, rideshare and hire car providers to pay a levy for each trip taken.

To account for the levy, the same amount is added to the fare you charge the rider. So, the levy is added to your rider’s fare on your behalf and is subject to GST, making the total amount $1.32 including $0.12 GST.

In turn, Uber collects the corresponding amount that’s added to the fare you charge to account for the levy. On this basis, your net earnings for each trip shouldn’t be affected by the levy.

For more information on how to claim the GST credit, please see the ATO website below.