Victoria State Regulations
Below is a list of the Victorian Government’s key regulatory requirements for drivers of commercial passenger vehicles. This list is intended to assist you in complying with their requirements.
Regulatory requirements for drivers
The Commercial Passenger Vehicles Victoria (CPVV), formally the Taxi Services Commission, requires that all driver-partners in Victoria hold a valid driver accreditation (DA). Valid “hire car” and “taxi” driver accreditation certificates are both accepted on the Uber platform.
With the new regulations, you are not required to carry the DA on you as your DA number will appear in the Uber app and rider receipts.
Don’t have a driver accreditation?
Commercial Passenger Vehicle Registration
As part of the commercial passenger vehicle requirements, Commercial Passenger Vehicles Victoria (CPVV) requires all driver-partners to register every vehicle they intend to drive on the Uber platform as a commercial passenger vehicle.
If you intend to rent a vehicle from the Uber Marketplace you will not be required to register that vehicle as this is conducted by the Vehicle Solutions Provider.
Have you registered your vehicle?
Vehicle identification stickers
As of 1 September, all driver-partners are required to display vehicle identification whenever they are ‘online’ and completing trips using the Uber app. Uber will provide driver-partners with a removable sticker to be displayed on the passenger side of your vehicle's front windscreen.
The Taxi Services Commission also requires that all ridesharing driver-partners are ‘driving a safe vehicle’. Uber requires all driver-partners to complete a vehicle inspection through RedBook Inspect.
You are able to access your vehicle inspection in your Driver App. Simply head to your Account > Waybill > Vehicle Inspection Report to open a copy of the document.
Vehicle inspections are valid for 12 months from the date of issue - you can find the issue date on your inspection report.
Obligations on trips
The regulations include new on trip obligations for commercial passenger vehicle drivers. These include:
Smoking: New regulations prohibit smoking in a commercial passenger vehicle whilst the vehicle is being used to provide a commercial passenger vehicle service.
Rider assistance: New regulations require you to provide reasonable assistance to riders (for example, if a passenger requires help getting in and out of the vehicle) and to take the passengers’ directions of the most direct route.
Assistance animals: The law requires that service providers do not discriminate against riders with assistance animals, including denying service to riders with assistance animals because of the assistance animals. Uber takes incidents of this nature seriously. More information on assistance animals can be found on our Policies page
For more information on these obligations visit the Transport for Victoria website.
Taxi Services Commission (TSC) name change
The Taxi Services Commision (TSC) has changed its name to Commercial Passenger Vehicles Victoria (CPVV) and will continue to regulate all commercial passenger vehicle services. For more information on regulatory requirements in Victoria, head to the Commercial Passenger Vehicles Victoria website.
Need help? Get in contact
If you have any questions regarding your Uber account please visit help.uber.com, contact our 24/7 customer support through your Driver App, visit us in person at the Melbourne Greenlight Hub, or contact us via our phone support line.
Ph: 1300 091 272 (within Australia)*
Ph: +61 1300 091 272 (from outside Aus)*
Available 7 days per week, 10am to 6pm AEST (including public holidays)
Update: Victorian Government Commercial Passenger Vehicle (CPV) Service Levy
$1 Victorian Government Levy
As of 1 July 2018, the Victorian Government will require all taxi, rideshare and hire car providers to pay a temporary $1 levy for each trip provided.
This will not affect the fares you retain as the per trip levy will be passed on to riders. This means your riders will be charged an additional $1.10 (GST inclusive) for every completed trip, on top of the current fare.
The levy will be used by the Victorian Government to recover the cost of the transition assistance support package for taxi and hire car licence holders.
The levy you charge to your riders will be $1.10, which is inclusive of GST. This will apply regardless of whether you are GST registered. In turn, Uber will deduct this same $1.10 from the trip fare to remit $1 to the State Revenue Office (SRO) and $0.10 GST to the Australian Tax Office (ATO).
You will be able to claim a GST credit of $0.10 per trip (which reflects the GST component of the levy charged to the rider) when you lodge your Business Activity Statement (BAS). This ensures that the levy will not negatively impact the total amount you receive for each trip (after tax).
For more information on how to claim the GST credit, please see the ATO website below.
- Which Uber trips does the $1 levy apply to?
- Is this levy being added on top of the current prices?
- Is the levy charged on a cancelled trip?
- For uberPool trips does each rider pay the levy separately?
- If a rider decides to use the split fare feature will both riders pay the levy?