Victoria State Regulations
Below is a list of the Victorian Government’s main regulatory requirements for drivers of commercial passenger vehicles. This list is intended to help you comply with their requirements.
Regulatory requirements for drivers
Commercial Passenger Vehicles Victoria (CPVV), previously known as the Taxi Services Commission, requires all driver-partners in Victoria to hold a valid driver accreditation (DA). Both valid “hire car” and “taxi” driver accreditation certificates are accepted on the Uber platform.
Don’t have a driver accreditation?
As part of the commercial passenger vehicle requirements, Commercial Passenger Vehicles Victoria (CPVV) requires all driver-partners to register every vehicle they intend to drive on the Uber platform as a commercial passenger vehicle.
If you intend to rent a vehicle from the Uber Marketplace you won't need to register that vehicle, as this is handled by the Vehicle Solutions Provider.
Have you registered your vehicle?
All driver-partners must display vehicle identification whenever they are ‘online’ and completing trips using the Uber app. Uber will provide driver-partners with a removable sticker to be displayed on the passenger side of your vehicle's front windscreen.
Vehicle Inspections
The Taxi Services Commission also requires that all rideshare driver-partners are ‘driving a safe vehicle’. We accept all Accredited Vehicle Inspectors, including VicRoads Licensed Vehicle Testers and RedBook.
You can access your vehicle inspection in your Driver App. Just go to your Account > Waybill > Vehicle Inspection Report to open a copy of the document.
Vehicle inspections are valid for 12 months from the date of issue – you’ll find the issue date on your inspection report.
The regulations include new on-trip obligations for commercial passenger vehicle drivers. These include:
Smoking: New regulations ban smoking in a commercial passenger vehicle while the vehicle is being used to provide a commercial passenger vehicle service.
Rider assistance: New regulations require you to provide reasonable assistance to riders (for example, if a passenger needs help getting in and out of the vehicle) and to follow the passengers’ directions for the most direct route.
Assistance animals: The law requires that service providers do not discriminate against riders with assistance animals, including refusing service to riders because of their assistance animals. Permanent loss of access to the Uber Driver app and fines from your state’s transport regulator may apply. Uber takes incidents of this nature seriously. More information on assistance animals can be found on our Policies page.
For more information on these obligations visit the Transport for Victoria website.
Display an official ST Vic QR code when you're online
As part of the Commercial Passenger Vehicle (CPV) reforms that started from 1 March 2026, all rideshare vehicles must display an official ST Vic QR code whenever providing Commercial Passenger Vehicle (CPV) services, for example, when picking up and dropping off a rider with the Uber app.
If your account status becomes inactive or deactivated, please remove or swap platform signage.
Compliance checks by STV are ongoing. You can download your free QR code here.
More Information
The Taxi Services Commission (TSC) has changed its name to Commercial Passenger Vehicles Victoria (CPVV) and will continue to regulate all commercial passenger vehicle services. For more information on regulatory requirements in Victoria, head to the Commercial Passenger Vehicles Victoria website.
Need a hand? Get in touch
If you have any questions about your Uber account, please visit help.uber.com, get in touch with our 24/7 customer support through your Driver App, or give us a call on our phone support line.
Ph: 1300 091 272 (within Australia)*
Ph: +61 1300 091 272 (from outside Aus)*
Available 7 days a week, 8am to 11.59pm AEST (including public holidays)
Victorian Government Commercial Passenger Vehicle (CPV) Service Levy
The Victorian Government requires all taxi, rideshare and hire car providers to pay a levy for each trip taken.
To account for the levy, the equivalent amount is added to the fare you charge the rider. From 1 July 2026, the levy will be added to your rider’s fare on your behalf and is subject to GST, making the total amount $1.38 including $0.12 GST.
Uber then collects the corresponding amount that is added to the fare you charge to account for the levy. On this basis, your net earnings for each trip shouldn’t be affected by the levy.
For more information on how to claim the GST credit, please see the ATO website below.
FAQs
Which Uber trips does the levy apply to?
The levy applies to all commercial passenger vehicle trips in Victoria. That means that for UberX, Uber Pool, UberXL, Uber Assist riders will be charged the levy. This applies across all cities in Victoria.
Is this levy being added on top of the current prices?
Yes, the levy is on top of the current fare structure.
Is the levy applied to a cancelled trip?
The levy doesn't apply to trips that aren't completed.
For Uber Pool trips does each rider pay the levy separately?
Yes, the levy is applied separately to each Uber Pool trip.
If a rider chooses to use the split fare feature, will both riders pay the levy?
The levy is only applied once if the riders choose to split the fare.
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