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Back-to-back and batched orders

While accepting delivery orders, you may encounter different situations. Back-to-back orders happen when you accept future requests while still finishing your current order. Batched orders are when you accept multiple orders for delivery from the same restaurant or merchant.

Back-to-back orders

While making a delivery, you may receive a request for another order. If you accept, the details will be added to your queue. Once you complete your current delivery, the app will automatically navigate you to your next location.

Batched orders

You may receive a request if there’s another order for delivery from the same restaurant or merchant. You’ll get a notification asking you to accept or decline the second order. You can pick up all your orders from the same restaurant or merchant.

常见问题

  • 餐厅或顾客可能会取消您接受的订单。如果订单取消时您已经从餐厅取餐,那么您将收到全额派送费用,其中包括预估取餐费、送餐费和计程费用。

    取消后,订单会从您的应用中消失,而您会返回到主屏幕。在这种情况下,您可以自主处置餐点。

  • 送餐时如果联系不上顾客,可以尝试拨打其电话。若无人接听,您可以轻触屏幕上表示无人接听的横幅,然后系统会向顾客发送通知。

    如果顾客没有迅速联系您,您可以按照提示结束送餐服务。完成派送后,您将收到第二个订单的相关费用。

  • 不可以,车主端目前不支持您不接收需要在单次行程中完成的多个派送派单。但是,您可以拒绝接受或取消任何派送派单,包括同一行程的其他派送派单。

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