We recognize that every time you open your Uber app, you're putting your trust in our technology—to not only connect you with a driver, but to also give you tools in case of emergency. That trust is what drives us to continuously raise the bar, building new safety features, setting guidelines for respectful and positive experiences, and more.
Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. In addition, Uber rescreens drivers every year and uses technology to look for issues in between.
In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher. And in a growing number of US cities, this information is automatically provided to the authorities.
We hope every trip is a smooth one, but things don't always go as planned—which is why we built RideCheck. By using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or if a possible crash has occurred. If the app alerts us to anything out of the ordinary, we’ll reach out to provide you with the tools you need to get help.
Leading auto insurance providers help protect riders and drivers on the Uber app. Uber maintains commercial auto insurance in case of a covered accident, including at least $1 million in liability insurance on behalf of drivers and delivery people once a ride is accepted.
Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.
We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.
Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.