Safety features built into every ride
We’re dedicated to building a platform where women feel safe. That’s why we partner with and learn from women who use our app, women’s safety experts, and advocates to build innovative safety features and policies that empower our community of users.
We have checks and safeguards in place that help promote confident pickups and build safe communities for drivers. For instance, before a rider uses Uber, they must provide a valid payment method and use their phone number or email address to register.
Phone number anonymization
Privacy and contact information are protected when users reach out to one another while using the Uber app. Phone numbers are anonymized, and any other contact details will remain hidden.
Follow My Ride/Share My Trip
Friends and family can follow trips in real time, so drivers, riders, and their loved ones can feel more confident from pickup to dropoff.
Using sensors and GPS data, this feature can help detect if a trip doesn’t go as planned. We’ll check in to make sure the driver and rider are safe and provide easy access to emergency assistance features for immediate help if needed.
We’re committed to supporting riders and drivers with empathy and care in times of need. If an incident occurs, in-app support is available around the clock. Our specialized team of safety agents are trained to handle sensitive reports and can offer support resources.
The in-app Emergency Button is available to connect riders and drivers to their local emergency number with the simple tap of a button. The app displays location and trip details, so drivers and riders can quickly share them with emergency services.
“I love driving with Uber because I have access to 24/7 live support, which is great because I like to drive at night. As a female driver, Uber has my back.”
Carolyn, Georgia, US, 7 years driving with Uber
Guidelines on respectful conduct
Our Community Guidelines prohibit sexual assault and sexual misconduct of any kind while using Uber. Personal space and privacy should be respected, period. If something happens, you can report it to Uber in the app during or after your trip. We'll take appropriate action to help keep our platform safe.
Tips that promote safety and help prevent sexual assault
An individual’s safety is a shared responsibility. Because of that, we partner with organizations like NO MORE on sexual assault prevention tips and raising awareness of the important role all of us play in looking out for one another’s safety.
Partnering on Safety
Thanks to the feedback from women drivers, experts, and advocates,Uber develops educational content and partnerships with community groups on safety.
We have learned from our partners that education can help get to the root of tough safety issues in a way that emergency interventions cannot. That’s why we’ve made it easy to access educational materials and safety tips through the in-app Safety Toolkit and driver learning center, and why we launch proactive campaigns and initiatives like Stand Up, Don’t Stand By. We are committed to continuing to provide safety education opportunities for our users globally, including sexual assault and sexual misconduct prevention and awareness education.
Women’s Safety Pledge
Uber is committed to helping to end gender-based violence on our platform and in the communities we serve. Globally we strive to partner with experts and advocates on raising awareness, offering education and resources, and designing products and policies that are trauma informed and survivor centered.
Staying accountable means numbers matter. That’s why we partnered with the National Sexual Violence Resource Center, the Urban Institute, and RALIANCE to create a taxonomy to categorize and count sexual assault incidents and produce a first-of-its-kind safety report. This report and related data tracking help us shape policies. You can find out more about the report here.
Meet some of our local partners
We’ve collaborated with many organizations dedicated to raising awareness, offering resources, and fighting the proliferation of violence against women.
NO MORE is dedicated to ending domestic violence and sexual assault by increasing awareness, inspiring action, and fueling cultural change for the better.
Ujima Inc. serves as a national, culturally specific resource center to provide support to the Black community in response to domestic, sexual, and community violence.
RALIANCE partners with a wide range of organizations to improve their cultures and create environments free from sexual harassment, misconduct, and abuse.
As the largest sexual violence prevention organization in the US, RAINN operates the National Sexual Assault Hotline.
Rise is a civil rights accelerator that has trained hundreds of rape survivors on how to pen their own civil rights into existence.
The National Network to End Domestic Violence is a leading voice for domestic violence victims and their advocates and provides critical thought leadership on the intersecting needs of survivors.
The National Alliance to End Sexual Violence provides a missing voice for state coalitions and local programs advocating and organizing against sexual violence and for survivors.
Driving Change: Uber’s global effort to help end gender-based violence
Uber is committed to taking a stand against gender-based violence. Through the Driving Change initiative, we’ve partnered with advocates and experts to help improve safety in our industry and communities. Driving Change provides funding to organizations working to prevent gender-based violence worldwide. Learn more about this initiative and our partners here.
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