No mask. No ride.
We all play a role in helping keep each other safe. That’s why as part of our Door-to-Door Safety Standard, riders and drivers are required to wear a face cover or mask.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our new Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Face Cover Check
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like face covers, disinfectants, and gloves to deliver food.
We are working with the World Health Organization (WHO) to share safety tips and resources.
All drivers are background checked before their first trip
Before anyone can drive with Uber, they must undergo a multi-step safety screen, including being checked for driving violations, impaired driving, violent crime, and other checks. In addition, Uber rescreens drivers every year¹ and uses technology to look for issues in between.
Uber is now Clorox clean
As part of our new Door-to-Door Safety Standard, we’re partnering with experts to develop new safety protocols. This includes providing Clorox Disinfecting Wipes to drivers so you can feel safer on your next ride.²
There’s emergency help if you need it
In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher. And in a growing number of US cities, this information is automatically provided to the authorities.
We’ve built technology to look out for you
We hope every trip is a smooth one, but things don't always go as planned—which is why we built RideCheck. By using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or if a possible crash has occurred. If the app alerts us to anything out of the ordinary, we’ll reach out to provide you with the resources you need to get help.
There’s auto insurance to help protect you
Leading auto insurance providers help protect riders and drivers on the Uber app. Uber maintains commercial auto insurance in case of a covered accident, including at least $1 million in liability insurance on behalf of drivers and delivery people once a ride is accepted.
You have our support, whenever you need it
Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.
Your personal details stay private
We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.
Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.
¹Annual driving history reruns do not apply in NYC. Annual screening processes are dependent on open, operational courthouses. Due to COVID-19, this may not be the case and recurring checks may be postponed.
²While supplies last in select cities. May not be available on all rides.