Tips from others for picking up orders
By now you have some appreciation for what makes an easy and stress-free pickup. Here are a few more insights from restaurant staff and other delivery people that might increase your chances of getting a better rating.
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Restaurants appreciate professional delivery people
The restaurant is trusting you to handle the food they’re proud of. Insights from restaurants confirm that they’ll feel more comfortable with you, and you with them, if you’re courteous and communicate effectively.
Restaurants may provide extra pickup information
Helpful notes from the restaurant can be found in your app. They may include details like where to park or which door to use.
Restaurants look at your ETA
They use your estimated time of arrival to determine when to have their food ready.
Restaurants might be particular about where you wait
You can ask where the best place to wait is. You can also tap Not ready in the app if your order isn’t ready yet. This will help us improve the app experience over time.
Double-checking orders before leaving
Other delivery people suggest that before you leave the restaurant, double-checking orders—drinks, sides, and more—will help make sure nothing is left behind.
Frequently asked questions
- What if I can’t pick up an order?
- What if the restaurant is closed when I arrive and I can’t find anybody?
- What if I’m waiting at the restaurant for a long time?
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.