Your rating can help you understand what your customers think of you.
Your overall rating comes from your last 100 ratings from restaurant staff and delivery customers. They can rate you with a thumbs up or a thumbs down. You might also receive feedback from restaurants and customers that you might find helpful.
From time to time, you may encounter someone who gives you a low rating for something that was beyond your control. Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery partners. If your rating doesn’t improve, you may lose access to the app (see Uber’s Community Guidelines for more information).
Customers report that these delivery experience aspects inform their rating:
If you just started, you’ll be able to see your rating once you’ve received 10 or more ratings from restaurants or customers.
If you just started delivering, it’s normal for your average rating to vary over the course of your first few days. This is because there are fewer available trips making up your average. As you complete more and more rated trips, your overall rating will be based on your last 100 rated trips and therefore more stable.
Positive feedback from restaurants and customers can improve your rating with each trip. In general, professional courtesy and attention to detail go a long way.
No, you won’t receive a rating for any canceled or unaccepted deliveries.
Providing a thoughtful rating strengthens our community and helps everyone get the most from Uber Eats. These are among the 4 qualities that delivery partners frequently consider when rating restaurants and customers:
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.