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Tips from others for delivering orders

Want to help your deliveries go as smoothly as possible? Here are suggestions from delivery people and other details on the Uber Eats app.

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Frequently asked questions

  • If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.

    If they don’t contact you quickly, you can follow the prompts to end the delivery.

    A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.

  • You can accept or decline the request to deliver to a new location.

    If you decide to deliver the order to the new address, you can contact Uber Eats support.

    If you don’t want to deliver to the new address, you can cancel the order.

  • In rare cases, an order you accept may get canceled by the restaurant, the customer, or our support team even after you’ve picked it up. Once canceled, the order will disappear from your app.

  • If there’s a problem, like a flat tire, and you can’t deliver an order, you can cancel the trip in the app.

    Once you’ve canceled, you can contact Uber Eats support through the app to report the incident to us. If you or someone else has been injured and you need emergency help, always call the authorities first.

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.