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How to get support

Help is available when you need it, 24 hours a day, 7 days a week. Explore ways to get the answers you need and contact Uber for assistance.

Looking for driving info? Switch to driver

In this video, you’ll learn about:


  • How to access the Help Center
  • How to use the Chat, Messaging, and Phone features

Visit the Help Center

You can view support articles, contact an agent, and view recent conversations with support. Many issues already have articles, so save time and browse support pages first.

1. Tap “Contact Support” to reach an agent

Get in touch whatever way works the best for you: chat, message or phone.

Each has its own benefits depending on your needs.

2. Tap “Chat” to get help fast

For the fastest assistance, tap “Chat” and get connected with a real person, 24/7. Plus you can upload screenshots to resolve your issue even faster. Our chat agents will carry on a live chat conversation with you.

3. Tap “Message” for convenient, back-and-forth support

Tap “Message” to write to us. We’ll respond within 24 hours, and you can continue communicating back and forth with us at your convenience until the issue is resolved.

4. Tap “Phone” to speak to us

Are you not able to use your hands? Go hands free and tap “Phone” to connect with our phone support team.


Call 911 for any emergencies. For less urgent matters, call our Safety Incident Reporting Line, 24/7, or tap the blue shield in the driver app.

Ready to get started? Chat, message or call, help is just a tap away!

Frequently asked questions

  • Simply visit the Help Center and tap “Contact Support.” From there you can contact us in more ways than before — Chat, Messaging, or Phone.

  • If you're having trouble signing in to your Driver app, you can reset your password here. Use the email address you believe is associated with your account. We'll send you an email with a link to reset your password.

Deliver your way in the app

Deliver your way in the app

The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.