Uber is committed to safely connecting riders and drivers. That means setting strict safety standards and providing end-to-end insurance coverage. The specifics vary depending on what local governments allow, but what we’re doing in the US to ensure your comfort and security is an example of our standards around the world.

Rider Safety

From the moment you request a ride to the moment you arrive, the Uber experience has been designed from the ground up with your safety in mind.

Background Checks

Every ridesharing and livery driver in the U.S. is thoroughly screened through a process that includes county, federal, and multi-state criminal background checks that go back as far as the driver’s state's law allows, and ongoing reviews of drivers’ motor vehicle records throughout their time driving with Uber.

Safe Pickups

The Uber app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver arrives.

Anonymous Feedback, Full Accountability

After every trip, you rate the driver and provide feedback about your ride — but your comments always remain anonymous to the driver. We use your feedback to help drivers improve the Uber experience they deliver. Drivers work hard to keep their ratings high, and they know our culture of accountability goes both ways.

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“I feel much safer in an Uber versus a taxi. I know who my driver is, I have a record of it and the drivers are better drivers because there’s accountability.”

- Jackie, San Diego

Driver Profiles for Peace of Mind

Making sure you have a safe, relaxing ride starts before you even get in an Uber. You’ll see your driver’s name, license plate number, photo, and rating when your request is confirmed—so you know who’s picking you up ahead of time. Drivers are friendly during the ride, respectful of your privacy or your preference for casual conversation. And after the trip, you’ll still be able to contact the driver in case you leave something behind.

Background Checks

Every ridesharing and livery driver in the U.S. is thoroughly screened through a process that includes county, federal, and multi-state criminal background checks that go back as far as the driver’s state's law allows, and ongoing reviews of drivers’ motor vehicle records throughout their time driving with Uber.

Safe Pickups

The Uber app automatically pinpoints your location to provide true door-to-door service. That means you stay safe and comfortable wherever you are until a driver arrives.

Anonymous Feedback, Full Accountability

After every trip, you rate the driver and provide feedback about your ride — but your comments always remain anonymous to the driver. We use your feedback to help drivers improve the Uber experience they deliver. Drivers work hard to keep their ratings high, and they know our culture of accountability goes both ways.

Driver Profiles for Peace of Mind

Making sure you have a safe, relaxing ride starts before you even get in an Uber. You’ll see your driver’s name, license plate number, photo, and rating when your request is confirmed—so you know who’s picking you up ahead of time. Drivers are friendly during the ride, respectful of your privacy or your preference for casual conversation. And after the trip, you’ll still be able to contact the driver in case you leave something behind.

Safer Streets

Making cities better is at the heart of everything we do. It’s much more than improving the way people get around. It’s celebrating what makes those cities special, caring about the people who make them great, and being responsible citizens. That’s why we work hard to keep our streets safe for everyone, whether they’re on foot, on a bike, or in another car.

Code of Conduct

While technology helps ensure the speed, dependability, and safety of our rides, people matter most to the Uber experience. And it’s a two-way street between riders and drivers. We created our Code of Conduct so that everyone in the vehicle has a shared standard for respect, accountability, and common courtesy.

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End-To-End Insurance

From the moment you get into any Uber product (e.g. uberX, UberBLACK) to the moment you’re dropped off, your ride is covered by commercial liability insurance. That goes for every trip in every city around the world. In the U.S. specifically, ridesharing has become a popular choice—and Uber is the first company to ensure true end-to-end insurance coverage for ridesharing, with drivers on uberX protected by liability coverage even between trips.

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Vehicle Standards

In the U.S., the average model year for vehicles on our platform is 2008, and none pre-date 2000. With our recently launched vehicle financing partnership, we are helping drivers bring new Toyota and GM vehicles onto the system.

Code of Conduct

While technology helps ensure the speed, dependability, and safety of our rides, people matter most to the Uber experience. And it’s a two-way street between riders and drivers. We created our Code of Conduct so that everyone in the vehicle has a shared standard for respect, accountability, and common courtesy.

Read More
End-To-End Insurance

From the moment you get into any Uber product (e.g. uberX, UberBLACK) to the moment you’re dropped off, your ride is covered by commercial liability insurance. That goes for every trip in every city around the world. In the U.S. specifically, ridesharing has become a popular choice—and Uber is the first company to ensure true end-to-end insurance coverage for ridesharing, with drivers on uberX protected by liability coverage even between trips.

Read More
Vehicle Standards

In the U.S., the average model year for vehicles on our platform is 2008, and none pre-date 2000. With our recently launched vehicle financing partnership, we are helping drivers bring new Toyota and GM vehicles onto the system.

Driver Safety

Hard-working drivers are the key to the success of the Uber platform and provide the foundation for the elevated experience we strive to deliver with every ride. That’s why making sure drivers feel respected and protected is a high priority.

Cashless transactions protect you from risk

Fares are automatically charged to the rider’s credit card, so drivers can avoid the risk and hassle of carrying cash and making change.

“I also believe partnering with uberX is a safer alternative to taxis...every passenger has to use the app to request a ride and…I do not have to carry cash so there is no incentive to rob me.”

- Joseph, Chicago driver

Drivers rate riders to give you control

Driver feedback counts, too. We’re not OK with any rider behavior that makes drivers concerned for their safety or the safety of their vehicles. Riders reported to be abusive toward drivers or violate our terms of service may lose access to the system.

“After many years [driving a Chicago taxi], I feel safer…There is transparency and the customers are also respectful of me and my car because the customers care about their ratings.”

- Abdul, Chicago Driver

No random pick-ups, so you feel at ease

Before riding with Uber, riders are required to create an account with their personal and payment information—and rides can only be requested through the app, so there’s a detailed record of every rider and every trip.

“As a female driver, with Uber I finally feel safe in the car. I know who I'm picking up…all trips are stored in the client's account. [Now I don’t] pick up strangers from the street...”

- Katarina, Stockholm Driver

Cashless transactions protect you from risk

Fares are automatically charged to the rider’s credit card, so drivers can avoid the risk and hassle of carrying cash and making change.

“I also believe partnering with uberX is a safer alternative to taxis...every passenger has to use the app to request a ride and…I do not have to carry cash so there is no incentive to rob me.”

- Joseph, Chicago driver

Drivers rate riders to give you control

Driver feedback counts, too. We’re not OK with any rider behavior that makes drivers concerned for their safety or the safety of their vehicles. Riders reported to be abusive toward drivers or violate our terms of service may lose access to the system.

“After many years [driving a Chicago taxi], I feel safer…There is transparency and the customers are also respectful of me and my car because the customers care about their ratings.”

- Abdul, Chicago Driver

No random pick-ups, so you feel at ease

Before riding with Uber, riders are required to create an account with their personal and payment information—and rides can only be requested through the app, so there’s a detailed record of every rider and every trip.

“As a female driver, with Uber I finally feel safe in the car. I know who I'm picking up…all trips are stored in the client's account. [Now I don’t] pick up strangers from the street...”

- Katarina, Stockholm Driver