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Introducing Uber Pro
Uber is proud to offer a customer loyalty program that recognises outstanding drivers. Uber Pro rewards will include improved support and more to help you reach your goals - on and off the road.
Terms and conditions apply.
Get more from the road ahead
With Uber Pro, you have the opportunity to unlock new rewards as you reach a higher status.
More for your effort while you're on the road
Savings on fuel and car maintenance. Priority rematches at airports give you a higher pickup chance, and free ‘Destinations’ let you choose where you want to go next.
More protection and support
Unique-to-Uber vehicle interruption cover, free 24/7 breakdown assistance, and access to fast responses from experienced support agents when you have an issue.
More opportunities for you and your family
Fully-funded online short courses or modules towards an undergraduate degree for you or a family member with the Open University. Plus, Gympass membership for you and up to 5 family members at over 1,900 sport locations, from £9.99 per month per person.
Rest of UK drivers
How Uber Pro works
The higher your status, the more rewards you unlock. Your status is determined by the quality of your service along with your trip points over a fixed 3-month period.
Drivers are able to opt-out of the program if they do not want to participate.
Terms and conditions apply.
Give quality service to riders
To qualify for Gold, Platinum and Diamond status, and continue receiving the corresponding rewards, you need to meet the following quality standards:
• driver rating 4.85 or above¹
• cancellation rate 4% or below²
¹Star rating average over the last 500 rated trips. If a driver has completed less than 500 trips, the star rating is based on the average star rating of all rated lifetime trips.
²The cancellation rate is the number of trips a driver confirmed and then cancelled, calculated on a rolling thirty (30) day basis. The cancellation rate does not take into account the trips a driver cancels when they are already at the pick-up point or on a trip (with a rider).
Every trip earns you 1 point (for Uber Pool trips, points are awarded per rider entry).
Earn 2 points for trips completed between 6am and 10am on Monday, Tuesday, Wednesday, Thursday and Friday, and between 10pm and 4am on Friday and Saturday (London drivers only).
Earn 3 points for trips done between 10pm and 4am on Friday and Saturday nights (RoUK drivers only).
Your total number of points determines your status: Blue, Gold, Platinum or Diamond.
Enjoy your rewards
Each status—Blue, Gold, Platinum and Diamond—unlocks a variety of rewards, which are available to you once you have achieved that status.
Some rewards might be subject to additional conditions.
Uber Pro benefits
Free 24/7 breakdown assistance with the AA
With Gold, Platinum, and Diamond rewards, you’re eligible for free breakdown assistance from the AA for up to 4 call-outs a year.
Fuel savings with Shell Go+
With Uber Pro, you can save up to 5% on fuel at Shell service stations with Shell Go+
Discounted car maintenance with the AA
When you need a service or repair, Uber and the AA have you covered. Book online through the AA’s Smart Care service and get up to 10% off your car maintenance.
Free MOT with the AA
When you need an MOT, Uber and The AA have you covered. Book online through the AA's Smart Care service and receive up to 2 free MOTs per year.
Vehicle interruption cover with AXA XL
Enroll to receive a lump sum payment if your vehicle is damaged and you’re unable to drive it due to a covered accident.
Partner Protection from AXA
We have partnered with AXA, the world's leading insurance brand, to provide you with protection from the financial cost of life-changing events. Now events like injury, sickness or having a baby don’t have to come with all of the additional financial stress.
Priority airport rematch
Once you drop a rider off at select airports, you’ll have a higher chance of getting a pickup at the airport.
When a long trip takes you to a slow area, you’ll have 15 minutes to set a destination that won’t count towards your daily limit. This feature is not available on Uber Pool trips
100% tuition coverage with The Open University
Free tuition coverage towards undergraduate degrees, higher education qualifications or short courses at The Open University for you or an eligible family member.
Gympass membership from £9.99
Discounted access to thousands of gyms for you and your family, starting at £9.99 per month.
Dedicated customer support
Get faster responses from Uber’s most experienced agents.
Discounted Private Hire Motor Insurance from INSHUR
With Gold, Platinum, and Diamond rewards, you can benefit from a discount of up to 20% off* the price of your private hire motor insurance with INSHUR.
*If your policy is used to cover all commercial private hire use, only 50% of the discounts and reductions will apply
Some cancels won’t affect your rate
Your cancellation rate is based on trips that you confirmed, but then cancelled in the last 30 days. If you cancel at the pickup location, because your rider doesn’t show or due to safety concerns for instance, it doesn’t count against your rate.
About your status
At the start of the new reward period, your status is determined by the points you earned in the previous 3-month period.
At any time during the 3 months of the reward period, you can upgrade to a higher status if you have earned enough points and your quality standards meet the applicable threshold.
In order to maintain your Gold, Platinum or Diamond status, you must maintain the quality standards.
You won’t be able to reach a higher status even if you earn more points if: Your star rating is between 4.82 and 4.84, and your cancellation rate is between 4.01% and 10%.
You will lose your Gold, Platinum or Diamond status and access to corresponding rewards if: Your star rating falls below 4.82, and your cancellation rate rises above 10%.
To earn back your status and rewards: Your rating must return to 4.85 or above, and your cancellation rate must return to 4% or below.
To facilitate your participation in the Uber Pro program, Uber will process certain personal data, as described in more detail above, to calculate your tier status. If you elect to activate a reward offered by a third party provider, Uber will share your name and contact details to improve the sign up process and confirm your tier status. The third party provider may collect additional data during their sign up process, and independently inform you thereof.