Handle Uber Eats orders safely
These guidelines help make every order a great one. They also help build trust among delivery people, customers, and your favorite neighborhood restaurants.
Proper handling of orders
Restaurants are expected to meet all relevant licensing requirements and to follow regulations—including food safety regulations—and industry best practices. Restaurants must maintain valid restaurant licenses and/or permits.
- Tips for restaurants
Proper delivery of orders
Restaurants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, restaurant notices to keep halal and non-halal food separate should always be followed.
- Tips for delivery people
Provide a safe space for pickups
Restaurants should provide a safe area for order pickups that make delivery people feel welcome.
Only customers who are the legal age to buy alcohol (18 or 19 in Canada) and are not intoxicated can order or receive alcohol where available. Delivery people are responsible for following local requirements for alcohol delivery, which often include asking customers to show their ID and refusing delivery if a customer is underage or appears intoxicated.