These guidelines help make every order a great one. They also help build trust among delivery partners, customers, and your favorite neighborhood restaurants.
Restaurants are expected to meet all relevant licensing requirements and to follow regulations—including food safety regulations—and industry best practices. Restaurants must maintain valid restaurant licenses and/or permits.
Many prepared foods are perishable and can cause illness if not properly handled. Such foods can be potentially hazardous if not maintained under the proper time and temperature controls prior to pickup.
To help ensure that food reaches customers safely, you’re encouraged to seal packages in tamper-evident packaging ahead of delivery.
You’re expected to act responsibly on information provided by customers related to food allergies, intolerances, or other dietary restrictions.
Restaurants may outline certain delivery guidelines that promote food safety, adhere to regulatory guidance, or accommodate customer dietary restrictions. For example, restaurant notices to keep halal and non-halal food separate should always be followed.
An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
You should not tamper with or open packaging during delivery. This can lead to foreign matter in food, which may pose a significant food safety risk for customers.
Restaurants should provide a safe area for order pickups that make delivery partners feel welcome.
Only customers who are the legal age to buy alcohol (18 or 19 in Canada) and are not intoxicated can order or receive alcohol where available. Delivery partners are responsible for following local requirements for alcohol delivery, which often include asking customers to show their ID and refusing delivery if a customer is underage or appears intoxicated.