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Safety and respect for all

Uber's Community Guidelines  

 

Our guidelines were developed to help make every experience feel safe, respectful, and positive. They apply to everyone across all of our apps, including drivers, riders, delivery people, Uber Eats customers, restaurants, and JUMP users.

Everyone who signs up for an Uber account is required to follow Uber’s Community Guidelines. They reflect the following 3 pillars and the standards in each of these sections. Thank you for joining us to support and safeguard a welcoming environment.

Treat everyone with respect

Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. You can also find standards just for Uber Eats in this section.

Follow the law

We’re committed to following the law and earning your trust, and we expect everyone who uses our apps to do their part and adhere to applicable laws and regulations.

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

The power of your choices

Millions of people have great experiences with Uber every day. These positive interactions help define who we are. Thank you for choosing to help make Uber a safe and welcoming community.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important to keep our standards relevant as our technology evolves.

How to find help

If you want to report an incident, visit the Help Center or contact us through the app. If you find yourself in immediate danger, alert your local authorities before notifying Uber.

How ratings work

A high rating tells you that you’re doing great. If your rating is lower than the average in your city, we’ll let you know how to improve. And if your rating is significantly below average, you could temporarily or permanently lose access to the app.

How our guidelines apply to you

Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines, and we may investigate through a specialized team. Your account may be put on hold until our review is complete. Not following any of our guidelines may result in the loss of access to your Uber accounts.

Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Uber community, or cause harm to Uber’s brand, reputation, or business. This page is meant as a resource to summarize Uber’s Community Guidelines. To read our Community Guidelines in detail, go here. Riders and customers can access terms of use for Uber and Uber Eats here and terms of service for JUMP Bikes here. Drivers and delivery people can access their legal agreement with Uber here.