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Safety and respect for all

Our guidelines were developed to help make every experience feel safe, respectful, and positive.

Everyone who uses Uber’s platform is expected to follow the guidelines—that includes drivers, riders, delivery people, Uber Eats users, merchants, and businesses.

We update our guidelines regularly to help make sure everybody in the Uber community always feels safe and welcome.

Treat everyone with respect

Help keep one another safe

Follow the law

Millions of people have great experiences with Uber every day. These positive interactions help define who we are. Thank you for choosing to help make Uber a safe and welcoming community.

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards and policies, and your feedback is important so that we can take appropriate action to keep our standards relevant as our technology evolves.

How to find help

How ratings work

How our guidelines apply to you

This page is meant as a resource to summarize Uber’s Community Guidelines. To read our Community Guidelines in detail, go here. Riders and customers can access terms of use for Uber and Uber Eats here and terms of service for Lime micromobility here. Drivers and delivery people, who are independent third-party providers, can access their legal agreement with Uber here. Failing to follow any one of our Community Guidelines may result in the loss of access to all or part of the Uber platform. This may include certain actions you may take outside of the platform, such as information from other platforms, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.

Please note that drivers and delivery people are not agents or employees of Uber and do not have legal authority from Uber. They are independent third-party providers.

Please remember to comply with all applicable mask requirements and our Community Guidelines.