We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, and discrimination.
Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.
Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.
Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.
Aggressive, confrontational, and harassing behaviour is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.
Keep conversations casual and friendly with delivery people, drivers, and co-riders. Don’t ask personal questions or act aggressively toward others.
Keep conversations casual and friendly with customers, riders, restaurants, and one another. Don’t ask personal questions or act aggressively toward others.
Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.
You should immediately alert Uber if a customer, rider, or restaurant contacts you for any reason other than your current trip or delivery, or to return a lost item.
Alert Uber immediately if a driver or delivery people contacts you for any reason other than your current trip or delivery, or to return a lost item.
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation.
Intentionally refusing or canceling requests solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area is not allowed.
Refusing or canceling orders due to a customer’s or delivery person's legally protected traits is not allowed. If you believe a delivery person refuses a pickup due to your or your customers’ legally protected traits, please report the incident in the Uber app.
If you believe you’ve been denied a trip or delivery because of your legally protected traits, please report the incident in the Uber app.
While you’re biking or riding with the Uber app, if you believe another user has bullied, insulted, or harassed you based on your legally protected traits, please report the incident in the Uber app.
Damaging property is never allowed. Some examples include damaging or tampering with the car, bike, moped, scooter or other mode of transportation requested through the Uber apps; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.
If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.