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Treat everyone with respect

We believe that everyone should feel supported and welcomed. That’s why we’ve created standards on physical contact, sexual assault and misconduct, threatening and rude behavior, unwanted contact, and discrimination.

Don’t touch strangers or anyone you just met while using any of Uber’s apps. Hitting, hurting, or otherwise intending to hurt anyone is never allowed.

Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behaviour without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct.

 

  • Behaviours and comments that could make people feel uncomfortable are not acceptable. Examples include nudges, whistles, and winks. Don’t touch or flirt with people you don’t know.
  • Certain conversations that could be perceived as harmless can be offensive. Don’t comment on appearance, perceived gender identity, or sexual orientation. Refrain from asking unrelated personal questions, such as, “Are you in a relationship?” Avoid discussing your own or someone else’s sex life, using explicit language, or making jokes about sex.
  • Uber has a no-sex rule. Sexual contact is prohibited while using the Uber apps, including during a trip or on a delivery. Learn more here.

Aggressive, confrontational, and harassing behaviour is not allowed. Don’t use language or make gestures that could be disrespectful or threatening. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after the trip or delivery has been completed is not allowed.

You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, or sexual orientation.

Damaging property is never allowed. Some examples include damaging or tampering with the car, bike, moped, scooter or other mode of transportation requested through the Uber apps; breaking or vandalising a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

If you rent a bike, moped or scooter via the Uber apps, you must ensure it has been locked safely at the end of your trip. Failing to do so may result in an additional charge or fee.

Help keep one another safe

Follow the law