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Follow the law

This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.

Drivers and riders should comply with local laws when travelling with infants and small children. When riding with small children, it’s the account holder's responsibility to provide a car seat. Children age 12 and under should travel in the back seat.

You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.

Canadian laws require that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps.  

By law, a driver can request documentation from a rider if a service animal is not easily identifiable as one.

Drug use and open containers of alcohol are never allowed while using the Uber apps.

Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms of any kind while using the Uber apps.

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.

Provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.

To enhance the safety of each experience, off-app pickups are prohibited. The law prohibits street hails while using the Uber apps, so never solicit payment of trips outside the Uber system. Riders and customers should not pay for trips or deliveries in cash.

Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.

Damaging property is never allowed. Some examples include damaging the car, bike, scooter, or other mode of transportation requested through the app; breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

Treat everyone with respect

Help keep one another safe