This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit any crime or to violate any other law is prohibited.
Drivers and riders should comply with local laws when travelling with infants and small children. When riding with small children, it’s the account holder's responsibility to provide a car seat. Children age 12 and under should travel in the back seat.
When riding with small children, it’s your responsibility to provide a car seat. Children requiring car seats must be strapped in them during the entire ride and not held on laps. Remember, not all car seats fit all cars, so drivers can still decline the ride if you don’t have the appropriate car seat or if they aren’t comfortable with having you install one in their car.
When picking up riders travelling with small children, you can give them extra time to properly install a car seat before driving off. If they don’t have the appropriate car seat or you’re not comfortable with a rider installing one in your car, you can cancel the ride. Note that refusing or cancelling trips on this basis will not impact your driver rating.
You’re responsible for knowing and obeying all relevant local laws, including airport rules and regulations when at the airport, and the rules of the road, including speed and traffic laws, at all times when using the Uber apps.
To maintain uninterrupted access to the Uber apps, all relevant licensing and permitting requirements for drivers and delivery people must be up to date. For example, all drivers and delivery people using a vehicle are required by law to maintain a valid driver’s licence, insurance, and vehicle registration. For ridesharing, this includes meeting the applicable regulatory requirements for rideshare or for-hire drivers in your area.
We review rider and customer reports of collisions and traffic citations that may have happened during a trip or delivery. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, or waiting for riders to arrive. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
For everyone’s safety, let your driver handle the driving. Don’t touch the steering wheel, for example, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. Don't ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.
When riding a bike or scooter, be mindful of local regulations and rules when riding and parking; you can check your city government’s website for applicable laws. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Canadian laws require that drivers must provide rides to anyone with a service animal. Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps.
By law, a driver can request documentation from a rider if a service animal is not easily identifiable as one.
By law, you can’t refuse a trip because a rider is travelling with a service animal. If you violate the law by refusing to transport a rider travelling with a service animal, by law you will lose access to the Uber apps.
Your driver can’t refuse to transport you because you’re riding with a service animal. If you're riding with an animal that's not a service animal, it's good etiquette to contact your driver and let them know that you’re travelling with a pet. Drivers are free to choose whether to transport pets that aren’t service animals.
Drug use and open containers of alcohol are never allowed while using the Uber apps.
Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call 911. After the driver has ended the trip, report your experience to Uber.
By law, you cannot drive or bike while intoxicated. The law prohibits driving or biking while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle. If you encounter a rider who is too drunk or rowdy, you have the right to decline the trip for your own safety.
Never ride while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a bike or scooter.
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity, for example when signing in or undergoing a security check, isn’t allowed.
Provide accurate information when reporting incidents, creating and accessing your accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.
To enhance the safety of each experience, off-app pickups are prohibited. The law prohibits street hails while using the Uber apps, so never solicit payment of trips outside the Uber system. Riders and customers should not pay for trips or deliveries in cash.
Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.
Drivers should only use Uber trade dress that is distributed by Uber. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber’s name or trademark—may confuse riders who are trying to find their ride.
Damaging property is never allowed. Some examples include damaging the car, bike, scooter, or other mode of transportation requested through the app; breaking or vandalizing a phone or tablet; intentionally spilling food or drink; smoking in a car; or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.