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Our approach to safety

We recognize that every time you open your Uber app, you're putting your trust in our technology—to not only connect you with a driver, but to also give you resources in case of emergency. That trust is what drives us to continuously raise the bar, building new safety features, setting guidelines for respectful and positive experiences, and more.

Whether you’re a rider, a driver, or anyone who uses Uber, your safety drives us.

Helping to keep each other safe during COVID-19

We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.

Wash. Wear. Air.

Wash or sanitize your hands. Wear a face cover or mask. Air out your ride. Follow these 3 simple steps on every ride and help us make it safe to move again.

Our Door-to-Door Safety Standard

Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • Our new Door-to-Door Safety Standard

    We want you to feel safe riding with Uber as our communities start to move again. That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

  • In this together

    All riders and drivers must wear a face cover or mask when using Uber.

  • Face Cover Check

    We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.

  • Health and safety supplies for drivers

    We are working to provide drivers and delivery people with health and safety supplies like face covers, disinfectants, and gloves to deliver food.

  • Expert-led guidance

    We are working with the World Health Organization (WHO) to share safety tips and resources.

  • Ride Safety Feedback

    You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

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All drivers are background checked before their first trip

Before anyone can drive with Uber, they must undergo a multi-step safety screening that includes driving and impaired driving violations, and a criminal record check. In addition, drivers are rescreened every year.

There’s emergency help if you need it

In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher.

There’s auto insurance to help protect you

Economical Insurance protects riders and drivers on the Uber app. Uber maintains commercial auto insurance on behalf of drivers and delivery people in case of a covered accident.

You have our support, whenever you need it

Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.

Your personal details stay private

We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.

Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.