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Our approach to safety

We recognize that every time you open your Uber app, you're putting your trust in our technology—to not only connect you with a driver, but to also give you resources in case of emergency. That trust is what drives us to continuously raise the bar, building new safety features, setting guidelines for respectful and positive experiences, and more.

Whether you’re a rider, a driver, or anyone who uses Uber, your safety drives us.

Helping to keep each other safe during COVID-19

We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.

Our new Door-to-Door Safety Standard

We want you to feel safe riding with Uber as our communities start to move again. That’s why we’re introducing our new Door-to-Door Safety Standard. Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.

All drivers are background checked before their first trip

Before anyone can drive with Uber, they must undergo a multi-step safety screening that includes driving and impaired driving violations, and a criminal record check. In addition, drivers are rescreened every year.

There’s emergency help if you need it

In an emergency, speed and accuracy are critical. If you call 911 from the Uber app, the app displays your live location and trip details, so you can share them with the emergency dispatcher.

There’s auto insurance to help protect you

Intact protects riders and drivers on the Uber app. Uber maintains commercial auto insurance on behalf of drivers and delivery people in case of a covered accident.

You have our support, whenever you need it

Uber support is available 24 hours a day, 7 days a week, and is handled by a team of trained safety agents. If you’re in immediate danger, you should always contact authorities first.

Your personal details stay private

We use technology to help keep your phone number private, so neither drivers nor riders will see each other’s numbers when communicating through the Uber app. Once a trip is completed, the app also protects rider information by concealing specific pickup and dropoff addresses in a driver’s trip history.

Screenshots may differ from your in-app experience. The material provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.