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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.

People under the age of 18

You must be 18 years or older to have an Uber account. This means that you must be at least 18 years old to ride on a bike or scooter or unaccompanied in a car. Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When ordering food, children are also not allowed to use an adult’s Uber Eats account by themselves.

Extra passengers

When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behaviour of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behaviour during their trip or delivery.

Vehicle information

For an easy pickup or delivery dropoff, the Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their licence plate number, vehicle make and model, profile picture, and name.

Seat belts

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver, delivery person using a vehicle, and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat belts for everyone in their party, and drivers can decline a ride if there are not enough seat belts for every passenger in their car.

Use of cameras or other video or audio recording devices

Drivers may choose to install and use video cameras, dash cams, or other recording devices for the purpose of fulfilling transportation services.

Helmets for bikes, motorcycles, and scooters

For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

Be alert

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review rider and customer reports of potentially unsafe driving behaviour.

Proper maintenance and upkeep

Drivers are expected to maintain their cars with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards.

Share the road

Safe roadways means practicing safe behaviour, which includes looking out for all travellers, regardless of how they get around.

Public emergencies

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

See more Community Guidelines

Treat everyone with respect

Follow the law

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