Help keep one another safe
Everyone has a role to play in helping to create a safe environment
That’s why we have standards on account sharing, account holder age, and more.
Account sharing
Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account—including but not limited to username, password, or photos of yourself—with anyone else to access the Uber platform.
Tips for drivers and delivery people
Protect your account. Never let someone else accept requests through the Uber platform using your account. And if you are a delivery person, you must complete all parts of the delivery yourself—including any handling after an order is picked up from a merchant up until final delivery to the Uber Eats user—with no exception.
Tips for riders and customers
Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.
Tips for bike and scooter riders
Protect your account. Never let someone else rent a scooter or bike using your account.
Share the road
Safe roadways require drivers to practice safe behavior, which includes looking out for all travellers, regardless of how they get around.
Tips for riders
Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.
Tips for bike and scooter riders
Keep a lookout for other people who are travelling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.
People under the age of 18
You must be 18 years or older to have an Uber account. This means that you must be at least 18 years old to ride unaccompanied in a vehicle. Adults can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. When ordering food, children are also not allowed to use an adult’s Uber Eats account by themselves.*
Tips for drivers and delivery people
If you notice at pickup or delivery that your rider or customer looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or cancelling trips on this basis will not impact your driver or delivery person rating. It’s also a good idea to let your rider or customer know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.
Tips for riders
Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.
Tips for Uber Eats users
People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 21 is not allowed to order or receive alcohol deliveries.
Tips for bike and scooter riders
People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.
Seat belts
Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver, every delivery person using a vehicle, and every rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.
Extra riders and non-account riders
When driving with Uber, no one other than the driver, the requesting rider, and the rider's guests should be in the vehicle. When riding with Uber, the account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery.*
Be alert
Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.
Proper maintenance and upkeep
Pursuant to the terms of their agreement with Uber, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.
Helmets for bikes, motorcycles, and scooters
For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions, such as sitting low on your forehead and fitting snugly under your chin.
Use of dashcams that record video and/or audio
Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Uber, law enforcement, or insurance companies in the event that something goes wrong on a ride.
Tips for drivers
Riders entering a rideshare vehicle with a dashcam may be concerned about how the video, their image, or conversations captured by a dashcam will be used. In some locations, local laws and regulations require that a rider provide consent to being recorded. Please check your local laws to understand your responsibilities.
Drivers may submit recordings to Uber at their discretion. Uber will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.
Vehicle information
For an easy pickup or delivery, the Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their licence plate number, vehicle make and model, profile picture, and name.
Tips for drivers and delivery people
You must complete trips and deliveries using only approved vehicles. So that Uber can provide accurate information and help users not be confused, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s licence that's about to expire.
Tips for riders and Uber Eats users
Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.
Public emergencies
Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.
For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a danger.
Additional guidelines for Uber Eats
In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.
*These guidelines or limitations apply unless our local guidelines, terms, or other policies say otherwise.
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