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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.

  • Protect your account. Never let someone else accept requests through the Uber apps using your account.

  • Protect your account. Never let someone else rent a scooter or bike using your account.

You must be 18 years or older to have an Uber account. This means that you must be at least 18 years old to ride on a bike or scooter or unaccompanied in a car. Adults can’t request a ride for someone under the age of 18 or allow children to ride alone—they must be accompanied by an adult. When ordering food, children are also not allowed to use an adult’s Uber Eats account by themselves.

  • If you notice at pickup or delivery that your rider or customer looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or cancelling trips on this basis will not impact your driver or delivery person rating. It’s also a good idea to let your rider or customer know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.

  • Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.

  • People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 21 is not allowed to order or receive alcohol deliveries.

  • People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.

When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behaviour of their entire party. If you request a ride or a delivery or rent a bike or scooter for another adult, you’re held responsible for their behaviour during their trip or delivery.

For an easy pickup or delivery dropoff, the Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their licence plate number, vehicle make and model, profile picture, and name.

  • So that Uber can provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s licence that's about to expire.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver, delivery person using a vehicle, and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat belts for everyone in their party, and drivers can decline a ride if there are not enough seat belts for every passenger in their car.

Drivers may choose to install and use video cameras, dash cams, or other recording devices for the purpose of fulfilling transportation services.

  • Local law or regulations may require individuals using recording equipment in vehicles to fully disclose to riders that they are being recorded in or around a vehicle and to obtain consent. Please check local regulations in your city to determine if these apply.

    Broadcasting a person’s image, audio, or video recording is not allowed.

For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

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Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review rider and customer reports of potentially unsafe driving behaviour.

Drivers are expected to maintain their cars with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards.

Safe roadways means practicing safe behaviour, which includes looking out for all travellers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.

  • Keep a lookout for other people who are travelling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

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Treat everyone with respect

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Follow the law

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