Help keep one another safe
Everyone has a role to play in helping to create a safe environment
That’s why we have standards on account sharing, account holder age, and more.
Account sharing
Account sharing is not allowed.
Tips for drivers and delivery people
Protect your account. Never let someone else accept requests through the Uber platform using your account. And if you are a delivery person, you must complete all parts of the delivery yourself—including any handling after the order is picked up from the merchant up until final delivery to the Uber Eats user (some jurisdictions may allow you the right to designate a substitute; if you live in such a jurisdiction, learn more here).
Tips for riders and customers
Protect your account. Don’t let someone else access your account. Requesting a ride or delivery for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.
Tips for bike and scooter riders
Protect your account. Never let someone else rent a scooter or bike using your account.
Drive safely and carefully
Drivers are expected to maintain an environment that makes riders feel safe; even if driving practices don’t violate the law, reports of dangerous driving can lead to the loss of access to part or all of the Uber Marketplace Platform
Tips for riders
Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.
Tips for bike and scooter riders
Keep a lookout for other people who are travelling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.
People under the age of 18
In select cities, we have teen accounts available for teens aged 13-17. Otherwise, you must be 18 or older to have an Uber account. Account holders can’t request a ride or delivery for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride or when collecting the delivery. When ordering items available for purchase through the platform, children are also not allowed to use an adult’s Uber Eats account by themselves.*
Tips for drivers and delivery people
If the user isn't using a teen account and you notice at pickup or delivery that your rider or customer looks under 18, you can decline the trip or delivery and report it to Uber. Note that refusing or cancelling trips on this basis will not impact your driver or delivery person rating. It’s also a good idea to let your rider or customer know why you can’t accept the trip or complete the delivery, so they’re not left wondering what happened.
Tips for riders
Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.
Tips for Uber Eats users
People under the age of 18 are not allowed to use an adult’s Uber Eats account to request deliveries. And anyone under the age of 21 is not allowed to order or receive alcohol deliveries.
Tips for bike and scooter riders
People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.
Seat belts
Every driver, every delivery person using a vehicle, and every rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.
Extra riders and non-account riders
When driving with Uber, no one other than the driver, the requesting rider, and the rider's guests should be in the vehicle. The account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery and your account can be deactivated for the actions they take.*
Proper maintenance and upkeep
Pursuant to the terms of their agreement with Uber and applicable regulations, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.
Helmets for bikes, motorcycles, and scooters
For your safety, when riding a bike, e-bike, motorcycle, or scooter, please use a well-fitting and buckled helmet, worn according to the manufacturer’s instructions.
Use of dashcams that record video and/or audio
Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Uber, law enforcement, or insurance companies in the event that something goes wrong on a ride. Drivers and riders may choose to use their phones to record rides as well.
Tips for drivers
In some locations, local laws and regulations require that a rider provide consent to being recorded and/or be notified of recording in advance. Please check your local laws to understand your responsibilities.
You may submit recordings to Uber at your discretion. Uber will review submitted footage and take all action consistent with the Community Guidelines and platform terms of use.
Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our Safety team.
Vehicle information
For an easy pickup or delivery, the Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their licence plate number, vehicle make and model, profile picture, and name.
Tips for drivers and delivery people
You must complete trips and deliveries using only approved vehicles. So that Uber can provide accurate information and help users not be confused, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s licence that's about to expire.
Tips for riders and Uber Eats users
Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.
Emergencies
In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Uber.
Additionally, we’ve made accessing in-app safety help easier with the in-app Safety Toolkit, where riders and drivers have access to the Emergency Button, can report safety incidents while on a trip, and can share ride information with friends and loved ones.
We take threats of suicide and self-harm seriously and may reach out to authorities to request a wellness check if we receive notification that there is an imminent risk of self-harm.
For public emergencies, Uber may take additional measures to try to preserve the safety of the Uber Marketplace Platform, including but not limited to natural disasters, public health emergencies, and public crisis situations.
Additional guidelines for Uber Eats
In addition to following all of Uber’s Community Guidelines, review our standards for Uber Eats orders and deliveries.
Go to more Community Guidelines
*These guidelines or limitations apply unless our local guidelines, terms, or other policies say otherwise.
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