Our local teams can be pretty determined when spreading the word about Uber and how our platform opens up new economic opportunities for drivers. Members of our New York team made requests to generate leads of independent contractors but then immediately canceled seconds later. The sales tactics were too aggressive and we apologize for our outreach approach to these drivers. But to be clear there was no time spent by the providers, as the requests were canceled immediately and Uber did pay cancellation fees for these requests. We have messaged city teams to curtail activities that seek lead generation in this manner.
Statement on NYC Driver Outreach
January 24, 2014 / New York City