After a 5 year on-demand pilot, Uber and the Massachusetts Bay Transportation Authority (MBTA) have renewed their shared commitment to support The RIDE customers’ ability to easily move around their community.
On July 1, the MBTA’s RIDE pilot program will formally become The RIDE Flex program. Along with this name change, we’re making a few additional updates to the program.
Here’s what you need to know
- To continue receiving the subsidy, it’s critical that you re-enroll. Riders who do not re-enroll will lose their subsidy on July 1, 2021.
- Upfront fares are changing. Beginning on July 1, eligible riders will pay $2 up front for any UberPool trip, and $3 up front for any UberX or Uber WAV trip. The MBTA will continue paying up to $40 per trip. You will be responsible for any amount remaining, including tip, above $43.
- If you are already enrolled in the program, you’ll continue to pay $2 until July 1, 2021. There’s no penalty for re-enrolling early.
- Eligible riders will be allocated 2, 10, 20, 30, or 40 trips per month. The MBTA will determine trip allocations based on typical RIDE usage. Returning customers, please note: your trip allocations will be assessed upon your signing up for the new program, and no allocations will be reduced—customers will receive either the same number of trips or an increased number.
- In addition to receiving the same Uber on-demand service you’re now familiar with, when you sign up for The RIDE Flex program, the MBTA will be able to schedule the trips you book through TRAC to be dispatched to Uber vehicles.
How ensure your Uber Profiles account remains active
- Click on this link and fill out the form to re-enroll. Just a reminder, re-enrolling early will not mean you have to start paying $3 per trip immediately. You will continue to pay $2 per trip until July 1.
- On July 1, look for an invitation from Uber for Business in your inbox. If you don’t see the invite and have checked your spam filter, please reach out to your program administrator. Once you’ve ensured that they have your correct email address, ask them to send the email again.
- Use the link in the email to accept your invitation to the MBTA paratransit program, RIDE Flex.
- Open the Uber app when you’re ready to ride. After you select a destination and ride option, toggle on your agency profile (above the Choose UberX button).
Before taking your first trip, you’ll need to confirm a secondary payment method. You’ll then be able to take trips within the MBTA RIDE service area until you reach your allotted number of trips each month.
Once you accept the invitation to the RIDE Flex program sent by email from Uber for Business, you’ll be automatically enrolled in the program. If you have a smartphone, you’ll receive a notification that your RIDE Flex profile is ready.
How to join The RIDE Flex program
- Download the Uber app
If you don’t have Uber yet, download it to your iOS or Android device. Already have the Uber app? You’re all set.
- Request to join the pilot program
In order to join the pilot, you must complete this form. When completing, be sure to include the email address that is connected to your Uber account and have your RIDE ID number handy.
- Request your ride
Once your application has been processed, you will receive a welcome email from Uber with everything you need to know to get riding!
How it works
What to expect
Request your ride
Choose between the UberX, UberPool, and WAV options in the app. UberX offers riders a 4-door sedan. UberPool offers riders a low-cost, curb-to-curb shared ride in a 4-door vehicle, with up to three other people at a time. You may request an UberPool for two people, including yourself. When traveling with a service animal on UberPool, please select two seats.* WAV offers riders who travel with non-folding, motorized wheelchairs access to drivers with wheelchair accessible vehicles. Note that you can find the WAV option if you swipe to the “More” section of the Uber app.
The first $2 of UberPool trips and the first $3 of UberX and WAV trips will be charged to the payment method tied to the rider’s Uber account, and the MBTA will be covering up to an additional $40* of each fare. Anything over that amount will be automatically billed back to the rider’s payment method via the Uber app. Riders will be notified of the total amount you owe when you place your trip request.
When and where
All trips must occur between 5am and 1am in the designated service area. This area is the same as the service area for The RIDE.
After you request a trip, you will be shown the number of trips remaining, including the current trip, on the request screen.
*Please note that in some cities you may be automatically charged an additional fee for selecting more than one seat. In the event you were charged for an additional seat for a service animal, please let Uber know and the additional fee will be refunded.
- When will the program be available?
- How will I know how much I’m paying?
- I don’t have a smartphone, can I join The RIDE Flex program?
- What do I do if I have a question or feedback to provide?
- How many rides do I get per month?
- Can I use my RIDE payment profile to pay for my Uber rides on the On-Demand Paratransit Pilot program?
- Why do I need to sign up for the pilot and then also create an account with Uber and download their app?
- How do I know if I’m eligible for this program?
- Am I able to use Uber if I am blind or low-vision?
- Will you be offering Wheelchair Accessible Vehicles (WAVs) as part of The Ride Flex program?
- What are your policies as they are related to persons with disabilities?
- What is Uber’s service animal policy?
- The fares seem to fluctuate. What is this dynamic pricing?
- What is UberPool?
- Why was my trip more than $2?
- How do I know that my account has been activated?
- Where did the Popular tab go?
- Why can’t I activate my Pass?
- How do I know how many rides I have left?
- I have enrolled in the program, but I’m not seeing the discount.
- I am not receiving the enrollment email.
Please note that the MBTA reserves the right to limit or cancel this pilot program at anytime.
*The subsidized amount, number of subsidized rides, available Uber products and rider copays are determined by the MBTA. Changes to the program are at the discretion of the MBTA.